Chat Support with Orthodontics background

1 week ago

Cebu City, Philippines Dental Stars Full time

Overview Job Title: Chat Support Specialist – Dental Practice & Orthodontic Patients Location: Bacolod City Employment Type: Full-Time We are seeking a highly knowledgeable and experienced Chat Support Specialist to join our virtual team, providing real-time support to patients and dental practice staff. The ideal candidate is either a licensed dentist with an orthodontic background or someone with at least 5-10 years of hands-on experience working in an orthodontic practice . This role requires exceptional communication and typing skills , a strong understanding of orthodontic treatments and terminology, and a compassionate approach to patient interaction. Responsibilities Provide prompt, accurate, and empathetic responses to patient inquiries via live chat Assist dental practice teams with orthodontic-related questions and administrative processes Educate patients about orthodontic treatments, procedures, and general oral health Collaborate with the practice’s in-office team to ensure seamless communication and support Maintain patient confidentiality and adhere to HIPAA and data privacy regulations Document all interactions in the practice management system accurately Qualifications Required: A Dentist with an Orthodontic background or minimum of 5-10 years of experience in an orthodontic practice Proven experience in customer support, front desk, treatment coordination, or similar roles Excellent written communication and typing skills In-depth knowledge of orthodontic terminology, procedures, and patient care Tech-savvy and experienced with dental software and chat platforms Ability to multitask, stay organized, and remain calm in high-volume situations What We Offer Supportive and collaborative virtual team environment Opportunities for professional development Competitive compensation Tenure Based Incentives Performance Bonus Annual Salary Appraisal Seniority level Mid-Senior level Employment type Full-time Industries Health and Human Services Administrative and Support Services #J-18808-Ljbffr

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