Patient Experience
21 hours ago
Patient Experience & Growth Advisor
Location: Ortigas, Pasig City, Metro Manila
Job Type: Full-Time
Transpeed Communications is seeking a high-performing Patient Experience & Growth Advisor to join our expanding team. This role is ideal for a results-driven individual who thrives in a fast-paced, relationship-focused environment. You'll be at the forefront of driving new patient conversions, expanding our cash-pay membership base, and promoting premium wellness services.
Your goal: maximize Monthly Recurring Revenue (MRR) through exceptional patient engagement, strategic sales of high-ROI services (such as Emsculpt NEO, PRP, NAD+, injectables, and IV therapy), and cultivating community partnerships to broaden brand reach.
What You'll Be Doing
Membership Growth & Retention
- Lead efforts to convert leads into new memberships and retain existing members.
- Clearly communicate the value of higher-tier memberships and outcomes-based care.
- Monitor MRR performance and proactively address churn risks.
- Confidently present and close sales for high-impact wellness and aesthetic services.
- Create customized service bundles aligned with individual patient goals.
- Utilize social proof, before/after results, and financing options to support conversions.
- Build referral relationships with local businesses, healthcare providers, and community leaders.
- Represent the brand at local events and digital communities to enhance visibility.
- Work with marketing and leadership to align campaign strategy with on-the-ground execution.
- Track sales activities and results in CRM platforms such as RepeatMD and AdvancedMD.
- Share patient feedback to inform product offerings and marketing.
- Consistently hit and exceed revenue and conversion KPIs while delivering an empathetic patient experience.
What We're Looking For
Required Qualifications
- Demonstrated success in a consultative sales environment (healthcare, aesthetics, fitness, or high-ticket services preferred).
- Strong communication and closing skills, especially in virtual/phone-based settings.
- Experience with CRM platforms and digital sales tools.
- Proactive, self-motivated, and goal-oriented — thrives in a performance-driven role.
- Excellent organization and follow-through with a relationship-first approach.
- Experience selling wellness memberships or premium health services.
- Familiarity with systems like RepeatMD, AdvancedMD, or equivalent platforms.
- Background in referral-based growth or partnership development.
What We Offer
- Competitive salary and commission structure.
- Comprehensive health benefits.
- Career development and growth opportunities.
- A collaborative, innovative, and mission-driven culture focused on work-life balance.
About Us
Transpeed Communications is a leading provider of next-generation telecommunications and wellness solutions in the Philippines. We are passionate about transforming patient experiences and committed to helping individuals achieve optimal health through innovation, service excellence, and strategic partnerships.
Apply now to become a key part of our growth team and help us reshape the future of wellness and communications.
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