Front Office Associate

19 hours ago

Makati, Philippines One Engine Full time

Key Responsibilities: Primary Objective of Position: - Attend to the day-to-day needs of hotel guests Duties and Responsibilities: - Performs check-in and check-out procedures - Handles and processes room reservations and extensions - Responds promptly to guest inquiries across all booking channels - Reviews daily arrivals and notes special requests - Performs exceptional customer service, puts guest’s satisfaction as a top priority, and can remain calm, courteous, and warm at all times - Collects guest information and updates guest profiles - Administer and perform all cashier functions and ensure payment collections are intact and accounted for at all times - Proactively upsell rooms to increase revenue - Assist showroom and maintain good knowledge of the hotel, its services and features, as well as familiarity of the neighborhood - Attend to and resolve guest concerns and complaints with grace and sense of urgency and escalate to immediate superior and/or to other concerned departments if and when needed - Reports any unusual occurrences or requests to the immediate superior - Maintains neat and clean Front Desk and monitors and be responsible for Front Office equipment and supplies - Prepares/generates daily Front Office reports - Obtains feedback from guests and encourages them to share positive commendations online - Work closely with Housekeeping department to keep room status up to date and with Maintenance department for maintenance and repair works - Perform safety and emergency procedures when needed Qualifications: - Graduate of Hotel and Restaurant Management or any related course and/or has previous work experience/internship as a Hotel Front Desk Agent, Receptionist or similar role, - Fresh graduates are encouraged to apply. - Experience with Opera or other similar hotel reservations software is an advantage - Amenable to work on shifting schedules (morning, mid, and graveyard) and willing to work on weekends and holidays

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