Front Office Manager

1 week ago


Makati, Philippines One Pacific Place Serviced Residences-CRC Branch Full time

One Pacific Place Serviced Residences-CRC Branch On-site - Makati 3-5 Yrs Exp Diploma Full-time Job Description Oversee daily front office operations, ensuring efficient guest check-in and check-out procedures. Manage and train front office staff, fostering a positive team environment. Handle guest inquiries and complaints with professionalism and efficiency. Collaborate with other departments to enhance overall guest experience. Educational Qualifications: Diploma in Hospitality Management, Tourism or related field. Experience Level: 3-5 years of relevant experience in front office operations. Skills and Competencies: Strong interpersonal and communication skills; proficient in customer service and relationship management. Responsibilities and Duties: Oversee front desk operations, manage staff, ensure guest satisfaction, and handle inquiries. Working Conditions: Hospitality industry, hotel setup with fast-paced environment, may involve flexible hours including weekends. Qualities and Traits: Detail-oriented, proactive, and a team player with a positive attitude. Interpersonal Skills Communication Skills Customer Service Customer Relationship Management #J-18808-Ljbffr



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