NWMNL - Front Office - Front Office Supervisor

Join to apply for the NWMNL - Front Office - Front Office Supervisor role at Rosewood Matakauri Continue with Google Continue with Google 1 month ago Be among the first 25 applicants Join to apply for the NWMNL - Front Office - Front Office Supervisor role at Rosewood Matakauri General InformationPress space or enter keys to toggle section visibilityCountry/RegionPhilippinesProvince/CityMakati CityLocationNew World Makati HotelDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityThe Front Office Supervisor oversees front office team members to ensure efficient and smooth operations, resulting in excellent feedback and guest satisfaction. He/she responds to guests in a professional and courteous manner by providing accurate and timely information and services, ensuring an optimal level of service and hospitality.The ideal candidate should possess a solid working knowledge and experience in Front Office operations and have at least 1 - 2 years in the same capacity. He/she should demonstrate a positive attitude, excellent communication skills, experience in motivating and leading a successful team, and the ability to remain calm under pressure. Strong Opera background is required.The Front Office Supervisor manages the daily shift process, ensuring all team members adhere to standard operating procedures. He/she trains, directs, resolves issues/problems, and coaches and counsels front desk team members to maintain a high-quality operation. He/she should also be capable of building strong relationships and liaising with other departments, especially Housekeeping and Reservations.Other Standard ResponsibilitiesComply with the company policies Work within all pre-set budgetary limits Drive and contribute to the overall efficiency of the department Motivate and develop team members Maintain the confidentiality and privacy of any confidential documents, matters, and techniques Should model the Company’s culture at all times. Take on other tasks as may be necessary or required About UsPress space or enter keys to toggle section visibilityNew World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues.New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at Rosewood Matakauri by 2x Sign in to set job alerts for “Front Office Supervisor” roles. 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