Front Office Associate

2 days ago

Makati City, National Capital Region, Philippines OneEngine Business Consultancy Full time ₱200,000 - ₱250,000 per year

Primary Objective Of Position

  • Attend to the day-to-day needs of hotel guests

Duties And Responsibilities

  • Performs check-in and check-out procedures
  • Handles and processes room reservations and extensions
  • Responds promptly to guest inquiries across all booking channels
  • Reviews daily arrivals and notes special requests
  • Performs exceptional customer service, puts guests satisfaction as a top priority, and can remain calm, courteous, and warm at all times
  • Collects guest information and updates guest profiles
  • Administer and perform all cashier functions and ensure payment collections are intact and accounted for at all times
  • Proactively upsell rooms to increase revenue
  • Assist showroom and maintain good knowledge of the hotel, its services and features, as well as familiarity of the neighborhood
  • Attend to and resolve guest concerns and complaints with grace and sense of urgency and escalate to immediate superior and/or to other concerned departments if and when needed
  • Reports any unusual occurrences or requests to the immediate superior
  • Maintains neat and clean Front Desk and monitors and be responsible for Front Office equipment and supplies
  • Prepares/generates daily Front Office reports
  • Obtains feedback from guests and encourages them to share positive commendations online
  • Work closely with Housekeeping department to keep room status up to date and with Maintenance department for maintenance and repair works
  • Perform safety and emergency procedures when needed

Qualifications

  • Graduate of Hotel and Restaurant Management or any related course and/or has previous work experience/internship as a Hotel Front Desk Agent, Receptionist or similar role,
  • Fresh graduates are encouraged to apply.
  • Experience with Opera or other similar hotel reservations software is an advantage
  • Amenable to work on shifting schedules (morning, mid, and graveyard) and willing to work on weekends and holidays

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