Patient Service Representative
3 weeks ago
Job Description
Customer Service Representative - Cebu IT Park / Cebu City
We are hiring Customer Service Representatives to join our Cebu IT Park site or Cebu-based teams. Roles may be onsite or virtual during the hiring process. Salary ranges vary per position and may include sign-on bonuses and incentives. Open to fresh graduates, new graduates, career shifters, and applicants with or without prior BPO experience.
Sites: Cebu IT Park, Cebu City; Onsite/Virtual process; Shifting schedules may apply.
What You’ll Be Doing- Handle inbound and/or outbound customer service calls or inquiries
- Provide accurate product and service information; resolve customer concerns professionally
- Document interactions in the system with attention to detail
- Maintain professionalism, empathy, and customer-focused service
- Meet or exceed performance targets and contribute to team goals
- Collaborate with cross-functional teams to ensure seamless service delivery
- Open to fresh graduates, career shifters, and tenured professionals
- Good English communication skills (verbal and written)
- Amenable to work onsite at Cebu IT Park or equivalent location
- Willing to work in shifting schedules, including weekends and holidays
- With or without BPO experience; prior experience is a plus
- Strong communication, friendly and professional interaction
- Basic computer proficiency; comfortable using CRM and online tools
- Positive attitude and willingness to learn
- Customer-focused mindset
- Competitive compensation up to the range specified in each posting (examples shown: up to ₱25,000–₱27,000 monthly)
- Sign-on bonuses and night differential where applicable
- Flexible/shift options and work-life balance
- Comprehensive training and ongoing development
- HMO and other benefits as part of a comprehensive package
Hiring processes are typically virtual for screening and interviews; some roles offer 100% virtual recruitment with onsite options as needed. Apply online and complete screening and interview steps.
LocationsSites include Cebu IT Park, Cebu City; some postings note onsite/virtual processes and shifting schedules.
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