Patient Care Navigator

Role: Patient Care Navigator

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Independent Contractor, Full-time

Work Schedule: 40 hours per week, Monday to Friday, 11:00 AM - 8:00 PM EST

Locations: Remote

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: WATCH HERE

Why Work with Us?

We're not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company:

The company is transforming how patients access and manage their healthcare by providing personalized support throughout onboarding, navigation, and ongoing care. With a blend of streamlined processes and human-first communication, they break down barriers to care and empower families with clarity and confidence. The team thrives on empathy, efficiency, and building meaningful relationships with every patient they support.

Role Overview:

We are seeking a compassionate, detail-oriented Patient Care Navigator to guide patients through complex healthcare journeys with empathy and professionalism. You will serve as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Core Responsibilities:

1. Patient Support & Coordination

2. Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.

3. Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.

4. Coordinate with healthcare providers and specialists to deliver seamless patient experiences.

5. Care Navigation & Education

6. Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.

7. Educate patients on available services, preventative care, and next steps.

8. Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.

9. Emotional Support & Advocacy

10. Provide compassionate listening and emotional support to patients managing complex medical issues.

11. Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.

12. Data & Documentation

13. Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.

14. Track and report patient outcomes to identify opportunities for workflow improvements.

15. Process Improvement & Collaboration

16. Provide feedback to internal teams on patient needs and operational enhancements.

17. Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

Requirements

Non-Negotiables:

• Excellent written and verbal communication skills in English (neutral accent preferred)
• 2+ years of experience in customer service, healthcare support, or care navigation roles
• Strong understanding of the healthcare system and patient care processes
• Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
• Strong attention to detail with the ability to manage multi-step patient processes efficiently
• Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Nice-to-Haves:

• Background in sales or patient onboarding
• Familiarity with HIPAA compliance and confidentiality standards
• Experience using Slack, Zoom, and other virtual communication tools

Benefits

Remote Work: Fully remote—work from anywhere

Work Schedule: Monday to Friday, 11:00AM - 8:00PM EST

Generous PTO: Ample paid time off to rest and recharge

Health Coverage: HMO coverage after 3 months

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl.

About the company

Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU.

Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.

We believe that even though opportunity isn't created equal in the world, ambitious talent is.