Senior It Service Desk Engineer

Senior IT Service Desk Engineer

Location: 1229 Makati City, National Capital Region

Job Description

• Permanent

Responsibilities

• Setup and maintain virtual applications environments
• Manage firewall, routing and switching
• Supervise monitoring systems and take appropriate actions upon alarm
• Resolve technical issues within prescribed Service Level Agreement
• Communicate with stakeholders through verbal and written means

Qualifications

• Bachelor or Master of Science in an IT related discipline
• At least 5 years experience in an NOC environment / managed services role
• Proven client interaction experience while following standard operating procedures
• Hands on experience with firewalls (Cisco, Huawei, Fortinet)
• Hands on experience with PRTG network monitor and ticketing systems
• Experience with SentinelOne is a plus
• Experience with VMware and virtual image deployment
• Hands on experience with Microsoft Defender and VMware Carbon Black
• Deep knowledge of Linux OS and MS Server 2008R2 / 2012R2 / 2016 / 2019 / 2022
• Great interpersonal skills, ability to document and analyze issues and resolutions

Benefits

• Full Time Employment with competitive salary, including night shift additional pay
• HMO coverage

Technical Support Specialist

Location: Makati, National Capital Region

Company: Asia Systems Group, Inc.

Job Description

Job responsibilities

• Handle various IT-related tasks at the office such as installation of software, deployment of machines (laptops/desktops), networking, troubleshooting of user issues and other regular IT jobs
• Act as data protection officer for the company - in charge of data security
• Monitor server logs and firewall logs
• Monitor CCTV cameras
• Prepare inventory of assets, IT alerts/reports, monitoring logs
• Prepare status reports on activities
• Other technical activities

Job Requirements

• Graduate of 4-year computer science course
• At least 2 years experience in IT technical support role
• Knowledgeable in both hardware and software troubleshooting

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

Supplemental Pay: 13th month salary

COVID-19 considerations: protocols in the office

Ability to commute/relocate: Makati City

License/Certification: microsoft certification (preferred)

Technical Support Specialist

Location: Makati, National Capital Region

Company: Asia Systems Group, Inc.

Job Description

Responsibilities

• Handle IT-related jobs (software installation, hardware deployments, networking, user troubleshooting)
• Act as data protection officer for the company
• Monitor logs and CCTV
• Prepare asset inventory and monitoring reports
• Other technical activities

Qualifications

• Graduate of 4-year computer science course
• At least 2 years experience in IT technical support

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

COVID-19 considerations: office safety protocols

IT Technical Support

Location: Makati

Job Description

Desktop Support Engineer responsible for repairing, maintaining, and upgrading hardware and equipment for optimal workstation performance. Troubleshoot and provide end-user assistance. Investigate, diagnose, resolve and recover from hardware/software problems. Escalate as needed. Manage service requests, software installation, new computer setups, upgrades, etc.

Qualifications

• At least 1 year of IT support experience
• Open for project-based employment (1-year renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekends/rest days

Job Type: Fixed term (12 months)

Schedule: 8 hour shift

Education: Bachelor's (preferred)

Experience: IT Support: 1 year (preferred)

Technical Support Manager

Location: Ortigas (onsite), Philippines

Job Description

Permanent

JOB SUMMARY: A Service Supervisor is responsible for the upkeep of assets deployed countrywide via on-site and remote implementations. Delivers concise reports and outputs. ROLES AND RESPONSIBILITIES: Remote and on-site asset technical support, updating and documentation; hardware and software installation and configurations; periodic on-site asset maintenance; assists in R&D of IT hardware requirements; COP/COI processing; oversee and manage the team.

Requirements: At least a graduate in Computer/IT; experience in remote and on-site technical support; minimum 7 years experience; team management; willingness to work onsite in Ortigas; field work as needed.

Ecosystem (Technical Support Representative)

Location: Boni, Mandaluyong (temporary WFH/hybrid)

Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team, building relationships with key cloud technology partners and driving resale opportunities. Primary responsibilities include resolving internal and customer-related technical support cases; staying up to date with Google/G-Suite products; creating knowledge base articles; supporting global Ecosystem sales teams; and coordinating with product management for enhancements. Qualifications: Bachelor’s degree (IT-related preferred) or open to undergraduates with relevant experience; 1 year of technical support experience; knowledge of Windows OS and security preferred; flexible work location and hours.

Technical Support Representative (TSR)

Location: Taguig/BGC (onsite)

Job Description

Urgent hiring for IT Service Desk and Technical Support Representatives. Roles include providing expert advice to customers on products/services, improving profitability and sales through excellent customer service and consultative selling. No preliminary assessments; start ASAP. Onsite work only.

Salary: Php22,000.00 - Php35,000.00 per month (depends on experience). Benefits include health insurance, 13th month, performance bonuses, paid training, and opportunities for promotion.

Schedule: 8 hour shifts with various shifts (including evenings, weekends, overtime).

Qualifications: 2+ years IT/Technical Service Experience (for TSR); college graduate in computer-related field; willing to work onsite; English proficiency.

Education: Bachelor's (preferred)

Experience: Technical support: 1 year (preferred)

Language: English (preferred)

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