L2 Service Desk Engineer

4 weeks ago

Metro Manila Philippines ConnectOS Full time

L2 Service Desk Engineer (AU IT, Hybrid) Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs. Skills Required Strong desktop support skills for Microsoft Windows 7 through 10, Apple system experience also valuable. Applicants should have strong troubleshooting knowledge of the Microsoft Office desktop apps. Practical knowledge and experience working with Windows Server from 2008 through 2016 Experience with troubleshooting and administrating Terminal Services, RDP, Citrix server roles. Administration of Exchange 2010 through 2016 with Microsoft 365 Exchange Experience with VOIP systems such as 8x8/3CX/Mitel/Skype for Business Knowledge of printer configuration for print servers, scan to email, pass-through in Citrix etc. Exposure to VMWare and Hyper-V technologies from a simple maintenance and troubleshooting perspective will be highly regarded A solid understanding of Networking including Firewalls, routers and managed switches Certifications (Microsoft/ITIL) would be advantageous Strong communications skills will be required to work with a diverse range of stakeholders What will you do? Resolving scheduled incidents and service requests from clients assigned by the Service Desk Team Leader, escalating to the senior teams where required. Primarily providing remote support to troubleshoot and resolve customer pain points, keeping the customer up to date at all times with the status of the work Citrix and Remote Desktop application, system and printing support in addition to local workstation support Troubleshooting and administrating Active Directory, Group Policy, and the Microsoft 365 suite including Exchange and SharePoint administration Performing initial network troubleshooting and diagnosis Log minimum hours for customer facing time and queue management to meet KPI's Mentoring and taking escalations from the frontline team Occasional after-hours phone, project work and server maintenance tasks if called upon Benefits & Perks Hybrid Work Arrangement Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Complimentary Sleeping Quarters, Coffee at no cost Complimentary Office Fitness and Wellness Facilities at no cost Regular Company Events, Work Life Balance, and Career growth opportunities Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. #J-18808-Ljbffr

  • Service Desk Engineer

    1 week ago

    , Metro Manila, Philippines Satellite Office Full time

    Overview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...

  • L2 Service Desk Engineer

    2 weeks ago

    , Metro Manila, Philippines ConnectOS Full time

    Join to apply for the L2 Service Desk Engineer (AU IT, Hybrid) role at ConnectOS Schedule Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and...

  • Service desk lead

    4 weeks ago

    Manila, Philippines Wipro Full time

    Location Taguig, National Capital Region, Philippines Job Type Full-time Seniority Level Mid‑Senior level Job Function Information Technology Industries IT Services and IT Consulting Role Service Desk Lead – L2 Responsibilities Support service desk agents in prompt delivery of customer service. Advise and collaborate with agents on current issues and...

  • Service Desk Analyst L2

    2 weeks ago

    Manila, Philippines Wipro Full time

    Job Location Wipro Manila, National Capital Region, Philippines Job Title Service Desk Analyst L2 Role Overview The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues in line with Wipro's Service Desk objectives. Responsibilities Primary user support and customer service Respond...

  • Service Desk Engineer

    3 weeks ago

    Manila, Philippines OSI Digital Full time

    OSI Digital Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Service Desk Engineer role at OSI Digital OSI Digital Manila, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Join to apply for the Service Desk Engineer role at OSI Digital Get AI-powered advice on this job...

  • IT Service Desk Administrator

    2 days ago

    Philippines Collaboration Betters The World Full time ₱400,000 - ₱600,000 per year

    OverviewIT Service DeskPosition we are opening is part of Corporate IT Department, which is maintaining IT equipment, tools and security for all group subsidiaries. IT team counts members in Asia (Manila and VietNam) and in Europe, but needs to serve employees from all locations, in Asia, Europe and Americas. That is why we are ensuring a 24 hours service on...

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines LanceSoft Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Key Responsibilities • Lead and manage the Service Desk team to deliver exceptional technical support to end-users. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Monitor ticket queues and ensure SLAs and KPIs are consistently met. • Provide guidance and mentorship to team...

  • Global IT Service Desk

    3 weeks ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...

  • L2 Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines ConnectOS Full time ₱1,500,000 - ₱3,000,000 per year

    Schedule: Monday - Friday (6:00AM - 3:00PM PHT)What are we looking for?Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs. You will work in a close, supportive team...

  • L2 Technician

    2 days ago

    Philippines GXA Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requestsand incidents while ensuring high levels of customer satisfaction. L2 Technicians act as a bridge between frontlinesupport and senior engineering, handling complex troubleshooting, system administration, and network supporttasks.This role...