L2 Service Desk Engineer
19 hours ago
L2 Service Desk Engineer (AU IT, Hybrid) Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs. Skills Required Strong desktop support skills for Microsoft Windows 7 through 10, Apple system experience also valuable. Applicants should have strong troubleshooting knowledge of the Microsoft Office desktop apps. Practical knowledge and experience working with Windows Server from 2008 through 2016 Experience with troubleshooting and administrating Terminal Services, RDP, Citrix server roles. Administration of Exchange 2010 through 2016 with Microsoft 365 Exchange Experience with VOIP systems such as 8x8/3CX/Mitel/Skype for Business Knowledge of printer configuration for print servers, scan to email, pass-through in Citrix etc. Exposure to VMWare and Hyper-V technologies from a simple maintenance and troubleshooting perspective will be highly regarded A solid understanding of Networking including Firewalls, routers and managed switches Certifications (Microsoft/ITIL) would be advantageous Strong communications skills will be required to work with a diverse range of stakeholders What will you do? Resolving scheduled incidents and service requests from clients assigned by the Service Desk Team Leader, escalating to the senior teams where required. Primarily providing remote support to troubleshoot and resolve customer pain points, keeping the customer up to date at all times with the status of the work Citrix and Remote Desktop application, system and printing support in addition to local workstation support Troubleshooting and administrating Active Directory, Group Policy, and the Microsoft 365 suite including Exchange and SharePoint administration Performing initial network troubleshooting and diagnosis Log minimum hours for customer facing time and queue management to meet KPI's Mentoring and taking escalations from the frontline team Occasional after-hours phone, project work and server maintenance tasks if called upon Benefits & Perks Hybrid Work Arrangement Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Complimentary Sleeping Quarters, Coffee at no cost Complimentary Office Fitness and Wellness Facilities at no cost Regular Company Events, Work Life Balance, and Career growth opportunities Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. #J-18808-Ljbffr
-
L2 Service Desk Engineer
1 week ago
, Metro Manila, Philippines ConnectOS Full timeOverview Join to apply for the L2 Service Desk Engineer (AU IT, Hybrid) role at ConnectOS . Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are...
-
It Service Desk Engineer
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...
-
Service desk lead
3 days ago
Manila, Philippines Wipro Full timeLocation Taguig, National Capital Region, Philippines Job Type Full-time Seniority Level Mid‑Senior level Job Function Information Technology Industries IT Services and IT Consulting Role Service Desk Lead – L2 Responsibilities Support service desk agents in prompt delivery of customer service. Advise and collaborate with agents on current issues and...
-
Hiring: It Service Desk
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob postings for Service Desk roles in Mandaluyong, Makati, and Alabang area with various duties across IT service desk, ticketing, and user support. Below are refined responsibilities and requirements drawn from the provided descriptions, organized for clarity while preserving original content where applicable. Service Desk – Mandaluyong Posted 1 day ago...
-
Global It Service Desk Engineer
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...
-
Manila, National Capital Region, Philippines BROCENT Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionBROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT...
-
L2 Service Desk Engineer
4 days ago
Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per yearSetup and Location: Work From Home Work Schedule: 8:00 AM-5:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time)Employment Type: Full-Time Ready to do work that actually excites you? We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex IT issues for clients. The role involves managing projects independently,...
-
Service Desk Analyst
2 weeks ago
Manila, Philippines Wipro Full timeOverview The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Role The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user...
-
Service Desk Engineer
1 week ago
, , Philippines Seidotech Solutions Corp. Full timeOverview About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and...
-
Service Desk Analyst
1 week ago
Manila, Philippines Wipro Full timeOverview Wipro Manila, National Capital Region, Philippines Role The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Responsibilities Be responsible for primary user support and customer service Respond to queries...
