Hiring: It Service Desk

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job postings for Service Desk roles in Mandaluyong, Makati, and Alabang area with various duties across IT service desk, ticketing, and user support. Below are refined responsibilities and requirements drawn from the provided descriptions, organized for clarity while preserving original content where applicable.

Service Desk – Mandaluyong

Posted 1 day ago

  • Serve as the single point of contact for customers from other departments seeking technical assistance via phone, email, and messaging tools.
  • Perform remote troubleshooting, document procedures, and log incidents; direct unresolved issues to second level or third party support as needed.
  • Provide first level support for POS, domain, file server, email, network, applications, and IT equipment; 24/7 support for POS Auto EOD/SOD.
  • Manage identities and accounts across systems; fulfill new or modified user account requests (eSAPR).

Job Requirements:

  • Bachelor’s degree in Information Technology or related field; relevant experience in a similar role.
  • Willingness to be assigned to BGC and perform fieldwork.
Service Desk – Mandaluyong (Shift & Operations)

Posted today

  • Own and manage the ticketing system (ServiceNow) for specific accounts; create, update, and assign tickets; coordinate with clients for scheduling and activation.
  • Ensure adherence to SOPs and SLAs; manage field engineer deployment, timesheets, and resource calendars; maintain clear notes and closing information.
  • Shift hours: 08:30–17:30; on-site coverage expected; 60 minutes response and 120 minutes resolution targets during covered hours.

Job Location & Compensation:

  • Mandaluyong, National Capital Region; salary ₱170,000–₱190,000; employer: Unison Solutions Delivery, Inc.
Service Desk – Alabang / Infosys (HR/EEO)

Posted 1 day ago

  • Overview and responsibilities include incident logging, ticket creation, prioritization, updates to customers, and adherence to SOPs and SLAs.
  • Requirements emphasize IT knowledge, strong communication, shift flexibility, and willingness to work onsite in Alabang.
  • Legal and diversity statements included; standard EEO and equal opportunity notices maintained.
Service Desk – General (L1/L2)

Posted today

  • Act as first point of contact for IT support; provide remote troubleshooting, basic desktop/hardware/software/network support, and escalation to higher levels as needed.
  • Log tickets in ServiceNow or other ticketing systems; generate basic reports; document configurations and resolutions; maintain asset records; participate in training.
  • On-site requirements include 24/7 shifts for some roles; some postings require 100% onsite and possible night shifts or weekends.
Service Desk – Nityo Infotech (Makati)

Posted 1 day ago

  • Role involves providing first-line IT support via phone, email, and remote access; diagnose and resolve hardware, software, and network issues; escalate when needed.
  • Maintain records of support activities; identify trends to improve service delivery; participate in process improvements.
  • What we’re looking for: 1–2 years of customer-facing IT support, strong problem-solving and communication skills, and ability to work with cross-functional teams.

Job Type and Benefits (typical across postings):

  • Full-time; health and life insurance; paid time off; professional development; 8-hour shifts; some roles offer overtime pay and 24/7 on-call requirements.
Notes

The postings include several disclaimers and program-specific guidance (e.g., onsite only policies, no permanent remote roles, and customer-focused KPIs). Locations include Mandaluyong, Makati, Alabang, and nearby areas; several postings reference Infosys/KaInfoscion branding and related diversity statements.

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