Service Desk Engineer
3 weeks ago
Overview About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount Responsibilities Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues. Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way. Record, track, and document the service desk incident within the Service Desk application. Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed. Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting. Add users, remove users, reset passwords, and change folder permissions. Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work. Utilize remote access solution and support on a variety of topics including VPN clients, Terminal Services, and Citrix. Troubleshoot issues utilizing the latest versions of the following technologies: Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and Microsoft Office Applications. Qualifications A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry. Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues. The ability to defuse potentially difficult situations with angry or unpleasant clients on a regular basis. Sound judgement and decision-making skills to be able to independently make decisions that affect customers without always being able to consult with a supervisor. The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment. The ability to perform a variety of duties, often changing from one task to another of a different nature. The ability to maintain concentration and focus in a collaborative, open work environment; working within close proximity to peers with varying noise levels and interruptions. A strong attention to detail so work is accurate and complete. The availability to work flexible hours, which may include night shifts and/or weekends. An Associate or Bachelor's Degree in Computer Science/Engineering or related field preferred Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate and Apple Certified Support Professional. #J-18808-Ljbffr
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Sr IT Service Desk Engineer
7 days ago
, , Philippines Anchorage Digital Full timeReady to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very...
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Service Desk Engineer 1
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time ₱420,000 - ₱600,000 per yearAbout the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...
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L2 Service Desk Engineer
2 weeks ago
, Metro Manila, Philippines ConnectOS Full timeL2 Service Desk Engineer (AU IT, Hybrid) Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs....
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L2 Service Desk Engineer
3 weeks ago
, Metro Manila, Philippines ConnectOS Full timeOverview Join to apply for the L2 Service Desk Engineer (AU IT, Hybrid) role at ConnectOS . Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are...
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L2 Service Desk Engineer
4 days ago
, Metro Manila, Philippines ConnectOS Full timeJoin to apply for the L2 Service Desk Engineer (AU IT, Hybrid) role at ConnectOS Schedule Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and...
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Global IT Service Desk
7 days ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...
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Global Service Desk Engineer
7 days ago
, Pampanga, Philippines TRT Solutions Limited Full timeJob Description Position: Global Service Desk Engineer – Level 1 Suitable for: College graduates, BPO background or those looking to enter IT Industry Key Tasks Ensure prompt resolution of logged incidents within agreed SLAs. Maintain professional communication with customers and meet commitments. Analyze hardware issues and recommend solutions. Perform...
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Service Desk Team Lead
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
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Service Desk Analyst
2 weeks ago
, Metro Manila, Philippines APWTech Full timeLocation: APWTech National Capital Region, Philippines Service Desk Analyst Responsibilities Triage, record, and maintain incidents/requests information to aid current and future resolutions. Resolve incidents/fulfill requests at first contact. Own (single point of contact), elevate, and coordinate the activities required to resolve the incident or fulfill...
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, , Philippines STAFF X - Outsourcing and Offshoring Full timeL1 Service Desk Technician – Industrial Automation (AU CLIENT) Direct message the job poster from STAFF X - Outsourcing and Offshoring Our client is a leading Australian provider of automation and robotics solutions, with more than 30 years of experience delivering systems that transform manufacturing and industrial operations. They work across sectors...
