Service Desk Engineer
10 hours ago
Overview About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount Responsibilities Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues. Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way. Record, track, and document the service desk incident within the Service Desk application. Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed. Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting. Add users, remove users, reset passwords, and change folder permissions. Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work. Utilize remote access solution and support on a variety of topics including VPN clients, Terminal Services, and Citrix. Troubleshoot issues utilizing the latest versions of the following technologies: Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and Microsoft Office Applications. Qualifications A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry. Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues. The ability to defuse potentially difficult situations with angry or unpleasant clients on a regular basis. Sound judgement and decision-making skills to be able to independently make decisions that affect customers without always being able to consult with a supervisor. The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment. The ability to perform a variety of duties, often changing from one task to another of a different nature. The ability to maintain concentration and focus in a collaborative, open work environment; working within close proximity to peers with varying noise levels and interruptions. A strong attention to detail so work is accurate and complete. The availability to work flexible hours, which may include night shifts and/or weekends. An Associate or Bachelor's Degree in Computer Science/Engineering or related field preferred Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate and Apple Certified Support Professional. #J-18808-Ljbffr
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It Service Desk Engineer
1 week ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...
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Cloud Service Desk Engineer
3 weeks ago
, , Philippines Tyler Technologies, Inc. Full timeJoin Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with hands-on exposure to cloud operations, automation, and DevOps best practices, perfect for technical support professionals who want to advance into...
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Global It Service Desk Engineer
1 week ago
, Metro Manila, Philippines Buscojobs Full timeOverview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...
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Service Desk Engineer
3 weeks ago
, , Philippines Axi Full timePlease note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines. Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted...
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Sr IT Service Desk Engineer
3 weeks ago
, , Philippines Anchorage Digital Full timeReady to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very...
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Service Desk Engineer 1
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time ₱420,000 - ₱600,000 per yearAbout the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...
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Technical Service Desk Specialist
1 week ago
, , Philippines Buscojobs Full timeTechnical Service Desk Specialist Technical Service Desk Specialist jobs in the Philippines. Posted: 1 day ago Job Type: Full-time Salary/Location: Philippines (regional listings vary). This advertiser has chosen not to accept applicants from your region. 1,309 Technical Service Desk Specialist jobs in the Philippines Help Desk Posted 1 day ago Job Viewed...
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It Service Desk
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Makati, National Capital Region; Taguig; Cainta, Rizal; Las Piñas; and other locations in the National Capital Region are listed with IT Service Desk and related roles. The postings describe temporary IT service desk/desk lead opportunities with varying locations and standard benefits. All postings note posted today and include basic role...
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Hiring: It Service Desk
1 week ago
, Metro Manila, Philippines Buscojobs Full timeJob postings for Service Desk roles in Mandaluyong, Makati, and Alabang area with various duties across IT service desk, ticketing, and user support. Below are refined responsibilities and requirements drawn from the provided descriptions, organized for clarity while preserving original content where applicable. Service Desk – Mandaluyong Posted 1 day ago...
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Service Desk Specialist
3 weeks ago
, , Philippines Dynata Full timeService Desk Specialist page is loaded## Service Desk Specialistremote type: Hybrid (in-office / remote mix)locations: Philippines (Cebu)time type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: October 10, 2025 (28 days left to apply)job requisition id: REQ12562**Responsibilities*** Resolve computer, networking, printing,...
