It Service Desk

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Makati, National Capital Region; Taguig; Cainta, Rizal; Las Piñas; and other locations in the National Capital Region are listed with IT Service Desk and related roles. The postings describe temporary IT service desk/desk lead opportunities with varying locations and standard benefits. All postings note posted today and include basic role expectations, salary (PHP 15,000 per month) for some entries, benefits (health and life insurance), and a 24/7 or shift-based schedule in some cases. There are also references to OpenText as a company in some entries.

IT Service Desk — Key Responsibilities (examples across postings)
  • Primarily work in a call-center type of work environment
  • Handle first- and second-level support; resolve technical issues by working with end users
  • Respond to questions regarding technology (computers, printers, AV equipment, mobile devices)
  • Document incidents to track corrective actions and ensure customer satisfaction
  • Record and escalate issues as needed; maintain client databases
  • Procure, set up, configure, and dispose of equipment as required
  • Prepare daily, weekly, and monthly reports
  • Learn and be proficient in service and repair of all systems (current and updates)
  • Maintain professionalism and good working relationships with supervisors and co-workers
  • Possess or develop IT skills (MS Office, Windows 10, Active Directory, Outlook, iPhones/handheld devices)
IT Service Desk — Qualifications (examples)
  • Demonstrable customer service/IT experience
  • Experience supporting a distributed/mobile environment
  • Technical competence in MS Office and Windows 10
  • Experience with Active Directory and Outlook
  • Experience supporting mobile devices
  • Diploma/degree in Computer Science or IT, or equivalent experience
  • ITIL training and Microsoft certifications are assets
Service Desk Team Lead — Qualifications
  • Experience leading a service desk team
  • Experience supporting/troubleshooting desktops, laptops, peripherals, and Windows OS
  • Knowledge of cloud, VDI, networking, firewall, Exchange, Active Directory, antivirus
  • Strong communication, time management, and remote management skills
  • Willingness to work 24/7 as needed
  • Experience with service desk tooling and escalation management
Job Details (examples by location)
  • Makati, NCR — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system
  • Taguig, NCR — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system
  • Cainta, Rizal — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system
  • Las Piñas — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system

Global vaccination policy: Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office; accommodations may be available for specific roles.

What to Expect

The postings describe roles with a focus on customer service, problem resolution, and IT support in a fast-paced environment with opportunities to advance to lead positions, and a common requirement to maintain positive customer relationships and document processes for improvement.

#J-18808-Ljbffr

  • It Service Desk Engineer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...

  • Global It Service Desk Engineer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...

  • Service Desk Team Lead

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    The Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...

  • Hiring: It Service Desk

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job postings for Service Desk roles in Mandaluyong, Makati, and Alabang area with various duties across IT service desk, ticketing, and user support. Below are refined responsibilities and requirements drawn from the provided descriptions, organized for clarity while preserving original content where applicable. Service Desk – Mandaluyong Posted 1 day ago...

  • Global IT Service Desk

    4 weeks ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...

  • Service Desk Coordinator

    2 weeks ago

    , Metro Manila, Philippines Private Advertiser Full time

    Overview We have just started the search for a Service Desk Coordinator person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is...

  • It Service Desk Start Asap

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Service Desk roles in Manila Role 1: IT Service Desk (Manila - Start ASAP) Posted 1 day ago Duties and Responsibilities Serves as the single point of contact for customers from other departments seeking technical assistance over the phone, email and Viber. Perform remote troubleshooting through diagnostic techniques and pertinent questions; determine the...

  • It Service Desk Analyst It Help Desk Start Asap

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Service Desk Analyst — Refined Description Overview: A Service Desk Analyst provides first- to mid-level IT support, handling incidents and service requests, ensuring timely resolution, and escalating to appropriate teams as needed. This role may involve on-site or remote support, working with Windows, Office 365, Exchange, Azure, and related technologies....

  • It Service Desk Analyst/ Help Desk

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Service Desk Analyst / Help Desk Location: Taguig, Makati, National Capital Region (OpenText postings).Posted today Job Description OPENTEXT - THE INFORMATION COMPANY. As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Service Desk Analyst

    2 weeks ago

    , Metro Manila, Philippines Nezda Technologies, Inc. Full time

    Service Desk AnalystWe’re looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You’ll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you’ll own the initial response and troubleshooting. Key Responsibilities Serve...