It Service Desk

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Makati, National Capital Region; Taguig; Cainta, Rizal; Las Piñas; and other locations in the National Capital Region are listed with IT Service Desk and related roles. The postings describe temporary IT service desk/desk lead opportunities with varying locations and standard benefits. All postings note posted today and include basic role expectations, salary (PHP 15,000 per month) for some entries, benefits (health and life insurance), and a 24/7 or shift-based schedule in some cases. There are also references to OpenText as a company in some entries.

IT Service Desk — Key Responsibilities (examples across postings)
  • Primarily work in a call-center type of work environment
  • Handle first- and second-level support; resolve technical issues by working with end users
  • Respond to questions regarding technology (computers, printers, AV equipment, mobile devices)
  • Document incidents to track corrective actions and ensure customer satisfaction
  • Record and escalate issues as needed; maintain client databases
  • Procure, set up, configure, and dispose of equipment as required
  • Prepare daily, weekly, and monthly reports
  • Learn and be proficient in service and repair of all systems (current and updates)
  • Maintain professionalism and good working relationships with supervisors and co-workers
  • Possess or develop IT skills (MS Office, Windows 10, Active Directory, Outlook, iPhones/handheld devices)
IT Service Desk — Qualifications (examples)
  • Demonstrable customer service/IT experience
  • Experience supporting a distributed/mobile environment
  • Technical competence in MS Office and Windows 10
  • Experience with Active Directory and Outlook
  • Experience supporting mobile devices
  • Diploma/degree in Computer Science or IT, or equivalent experience
  • ITIL training and Microsoft certifications are assets
Service Desk Team Lead — Qualifications
  • Experience leading a service desk team
  • Experience supporting/troubleshooting desktops, laptops, peripherals, and Windows OS
  • Knowledge of cloud, VDI, networking, firewall, Exchange, Active Directory, antivirus
  • Strong communication, time management, and remote management skills
  • Willingness to work 24/7 as needed
  • Experience with service desk tooling and escalation management
Job Details (examples by location)
  • Makati, NCR — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system
  • Taguig, NCR — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system
  • Cainta, Rizal — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system
  • Las Piñas — Temporary; Salary: PHP 15,000/month; Benefits: health and life insurance; Schedule: Shift system

Global vaccination policy: Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office; accommodations may be available for specific roles.

What to Expect

The postings describe roles with a focus on customer service, problem resolution, and IT support in a fast-paced environment with opportunities to advance to lead positions, and a common requirement to maintain positive customer relationships and document processes for improvement.

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