Senior Service Desk Engineer 24/7
19 hours ago
The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and work to resolve issues on first contact, where possible. Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicate with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers. Key Skills: This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s). Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. This role requires that you demonstrate the interpersonal and communication skills required to perform the role. Fluent in English, both written and spoken. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Zenzero by 2x Get notified about new Service Desk Engineer jobs in Manila, National Capital Region, Philippines . Pasig, National Capital Region, Philippines 3 weeks ago Manila, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Senior Service Desk Engineer 24/7
3 days ago
Manila, National Capital Region, Philippines Zenzero Full time ₱1,200,000 - ₱2,400,000 per yearThe Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on...
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Service Desk Engineer
1 week ago
Manila, Philippines EIL Global Full timeOverview EIL Global Manila, National Capital Region, Philippines Service Desk Engineer role for one of our clients. Work model: Work From Office. Fluent in Mandarin, Korean, or Japanese is required for IT Desk Support. Candidate should be based in the Philippines. Responsibilities Provide IT infrastructure field support including troubleshooting hardware,...
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Hiring: It Service Desk
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob postings for Service Desk roles in Mandaluyong, Makati, and Alabang area with various duties across IT service desk, ticketing, and user support. Below are refined responsibilities and requirements drawn from the provided descriptions, organized for clarity while preserving original content where applicable. Service Desk – Mandaluyong Posted 1 day ago...
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It Service Desk
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Makati, National Capital Region; Taguig; Cainta, Rizal; Las Piñas; and other locations in the National Capital Region are listed with IT Service Desk and related roles. The postings describe temporary IT service desk/desk lead opportunities with varying locations and standard benefits. All postings note posted today and include basic role...
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Principle/Senior Engineer
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeMakati, National Capital Region Strategic Networks Inc Posted today Job Description Developing and training the technical team members to ensure the ability to deliver the service on the infrastructure of the clients. Identify the resource required to maintain the level of service required. Hands-on technical depth enables direct oversight, problem-solving...
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It Service Desk Start Asap
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk roles in Manila Role 1: IT Service Desk (Manila - Start ASAP) Posted 1 day ago Duties and Responsibilities Serves as the single point of contact for customers from other departments seeking technical assistance over the phone, email and Viber. Perform remote troubleshooting through diagnostic techniques and pertinent questions; determine the...
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Service Desk Manager
2 days ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱88,000 - ₱120,000 per yearService Desk ManagerWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and want to...
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Level 2 Service Desk Technician
4 days ago
Manila, National Capital Region, Philippines STAFF X Full time ₱900,000 - ₱1,200,000 per yearAbout the Company:Our client is a leading Australian provider of automation and robotics solutions, with over 30 years' experience transforming manufacturing and industrial operations. They partner with sectors including food & beverage, pharmaceuticals, renewables, construction materials, and FMCG — helping businesses lift efficiency, quality, and...
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It Service Desk Engineer
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...
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L2 Service Desk Engineer
1 week ago
, Metro Manila, Philippines ConnectOS Full timeOverview Join to apply for the L2 Service Desk Engineer (AU IT, Hybrid) role at ConnectOS . Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are...
