It Service Desk Engineer

IT Service Desk Engineer – Muntinlupa

Posted 1 day ago

Job Description

As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalating to 2nd line specialist teams to investigate and resolve. This role requires excellent customer service skills, the ability to articulate resolutions clearly to customers, and a good level of technical knowledge of company products.

• Provide in-depth technical assistance in the use of our products and solutions to client customers and partners
• Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction
• Participate in an on-call rotation to guarantee 24x7 support in shifts

Participate in maintenance of support documentation

Must have working experience with Networking (DHCP, DNS and Gateway)

• Experience in Customer Service handling Global Support
• Knowledge in troubleshooting and configuring gateway or network appliances
• Analytical skills and systematic troubleshooting
• Good customer handling and communication skills (oral, writing)
• Unix scripting and Linux OS experience is a plus
• CCNA, PMS, basic HTML/PHP are pluses

Note: This advertiser has chosen not to accept applicants from your region.

Service Desk Engineer – Taguig

National Capital Region ₱40000 - ₱60000

Posted 1 day ago

Job Description

The Service Desk Engineer (L2) provides advanced technical support, resolving incidents beyond L1, ensuring timely resolution of complex IT issues and supporting IT processes and systems.

Key Responsibilities

• Resolve escalated technical issues across hardware, software, and networks
• Deliver clear customer support with updates
• Collaborate with L3 teams for complex resolutions
• Document incidents, resolutions, and create knowledge base articles
• Provide end-user training and documentation
• Perform system administration and monitor performance
• Patch management and remote user support
• Office 365 administration and alert handling
• Adhere to ITIL best practices

Qualifications

• Bachelor’s degree in CS or related field (preferred)
• Microsoft certifications and Cisco CCNA advantageous; ITIL Foundation v4 required
• Minimum 3 years in service desk or technical support
• Strong ITIL knowledge

Note: This advertiser has chosen not to accept applicants from your region.

Service Desk Engineer – Mandaluyong

National Capital Region ₱ - ₱

Posted 1 day ago

Job Description

As Service Desk Engineer, you will be the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution with troubleshooting, diagnosing, and resolving problems at first contact and/or escalating to 2nd line specialists.

• In-depth technical assistance for clients and partners
• Work with client sales and professional services to ensure customer success
• On-call rotation for 24x7 support

Must have networking experience (DHCP, DNS, Gateway)

• Experience in Global Support
• Troubleshooting gateway/network appliances
• Analytical and systematic troubleshooting
• Strong customer handling and communication
• Unix scripting/Linux is a plus; CCNA, PMS, HTML/PHP are pluses

Note: This advertiser has chosen not to accept applicants from your region.

IT Service Desk Engineer – Ayala Alabang

National Capital Region ₱4000 - ₱6000

Posted 1 day ago

Job Description

Unleash Your Talents with Us. You’ll be part of a team delivering exceptional offshoring services. The role focuses on Level 1 resolution of tickets, incident management, service requests, and basic problem resolution for hardware, software, networking, and business applications.

• Respond to IT support tickets via phone, email, and ticketing system within SLAs
• Diagnose and troubleshoot OS, software, hardware, and network connectivity
• Escalate complex incidents when necessary
• Onboarding/offboarding, account creation, hardware setup
• Provide training on software and IT best practices
• Maintain records of IT assets and configurations
• Support patch management and security tasks
• Adhere to IT security policies and document procedures
• Identify opportunities for process improvement

Qualifications

• 1-3 years IT service desk/support experience
• Strong knowledge of Windows, macOS, Microsoft 365
• Fundamental networking knowledge (TCP/IP, DNS, DHCP, VPN, VLANs, firewalls)
• Active Directory knowledge; endpoint security tools
• Excellent communication; prioritization and multi-tasking
• ITIL Foundation or equivalent; ITSM tools experience

Work Arrangements: On-site in National Capital Region

IT Service Desk Engineer – L2/ConnectOS

Posted 1 day ago

Job Description

Schedule: 6:00 AM - 3:00 PM (Philippine Time). Provide Level 2 service desk support to clients and staff across Australia. Remote and onsite collaboration with frontline and senior escalation teams.

What you’ll do

• Remote/phone support, troubleshoot Windows/macOS, Office 365, VPN, Citrix
• Active Directory and Group Policy administration; Microsoft 365 suite
• Network troubleshooting, log hours, mentor frontline team
• Occasional after-hours work

Requirements

• 3+ years IT service desk/support
• Strong Windows/macOS knowledge; 365
• Networking basics; AD/Group Policy
• ITIL knowledge; service desk tooling experience
• Excellent communication

Work arrangements include hybrid/on-site options; location: Parkway Corporate Center, Alabang, Muntinlupa City

Note: This advertiser has chosen not to accept applicants from your region.

IT Service Desk Engineer – Coinbase (Remote/Onsite)

Posted today

Job Description

Role focuses on day-to-day coverage across hardware and software platforms, remote incident/resolution handling, documentation, and collaboration with Coinbase teams and BPO partners. The role emphasizes customer experience, compliance, and continuous improvement.

What you’ll be doing

• Provide day-to-day IT support; resolve incidents and service requests
• Support Coinbase SaaS tools and onboarding/offboarding
• Document processes and create knowledge articles
• Collaborate with IT Operations, CorpEng, SolEng and other teams

Requirements

• Experience with IT Operations and service desk environments
• Strong written and verbal communication
• Experience with service vendors and IT security practices

Note: This advertiser has chosen not to accept applicants from your region.

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