Global It Service Desk Engineer
3 weeks ago
Overview
Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving hardware, software, and network problems, ensuring smooth operations for businesses.
Key responsibilities often include logging and categorizing incidents, escalating complex issues to higher-level support, and documenting solutions in a knowledge base. Strong communication skills, problem-solving abilities, and a customer-focused approach are crucial for success in this field. Service desk jobs can be found in IT companies, government agencies, healthcare organizations, and financial institutions. Job seekers can find roles such as service desk analyst, help desk technician, IT support specialist, and technical support engineer. These positions offer opportunities for career advancement into system administration, network engineering, and IT management. The demand for skilled service desk professionals remains high, reflecting the increasing reliance on technology in modern workplaces.
Service desk analysts typically handle initial troubleshooting, resolve basic technical issues, and escalate complex problems to specialized teams. They also document solutions, maintain a knowledge base, and ensure timely resolution of user inquiries. Strong communication and problem-solving skills are essential for this role.
Service desk roles often require a degree in information technology, computer science, or a related field. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician (MCDST) can enhance job prospects. Experience in customer service and technical support is beneficial.
Top employers for service desk roles in the Philippines include Accenture, IBM, and Teleperformance. These companies offer various opportunities for IT professionals seeking to advance their careers in technical support and customer service. They often provide training and development programs to enhance employee skills.
Service desk roles can lead to various career paths, including system administrator, network engineer, IT manager, and cybersecurity analyst. Gaining experience and certifications in specific areas of IT can open doors to more specialized and advanced positions. Continuous learning and professional development are key to career advancement.
#J-18808-Ljbffr-
Service Desk Engineer
2 weeks ago
Manila, Philippines EIL Global Full timeOverview EIL Global Manila, National Capital Region, Philippines Service Desk Engineer role for one of our clients. Work model: Work From Office. Fluent in Mandarin, Korean, or Japanese is required for IT Desk Support. Candidate should be based in the Philippines. Responsibilities Provide IT infrastructure field support including troubleshooting hardware,...
-
It Service Desk Engineer
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...
-
Global IT Service Desk
3 weeks ago
Manila, Philippines QBE Europe Full timeOverview Primary Details: Time Type: Full time. Worker Type: Employee. Responsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture,...
-
Global IT Service Desk
2 weeks ago
Manila, Philippines QBE Group Shared Services Centre Full timeOverview Responsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis, escalation and management of Incident and Service...
-
Service Desk Engineer
2 weeks ago
, , Philippines Seidotech Solutions Corp. Full timeOverview About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and...
-
Service Desk Engineer
4 days ago
Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per yearService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
-
L2 Service Desk Engineer
5 days ago
, Metro Manila, Philippines ConnectOS Full timeL2 Service Desk Engineer (AU IT, Hybrid) Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs....
-
It Service Desk Start Asap
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk roles in Manila Role 1: IT Service Desk (Manila - Start ASAP) Posted 1 day ago Duties and Responsibilities Serves as the single point of contact for customers from other departments seeking technical assistance over the phone, email and Viber. Perform remote troubleshooting through diagnostic techniques and pertinent questions; determine the...
-
Hiring: It Service Desk
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob postings for Service Desk roles in Mandaluyong, Makati, and Alabang area with various duties across IT service desk, ticketing, and user support. Below are refined responsibilities and requirements drawn from the provided descriptions, organized for clarity while preserving original content where applicable. Service Desk – Mandaluyong Posted 1 day ago...
-
IT Service Desk
1 week ago
Bonifacio Global, Metro Manila, Philippines Nezda Global PH Full time ₱800,000 - ₱1,200,000 per yearUrgent HiringBPO TSR / Service Desk - TEAM LEADER Location: Upper McKinley Hill, TaguigQualifications: At least High School Graduate 2-3 years Team Lead experience (Service Desk operational experience is an advantage) Willing to work onsite in Taguig and on shifting schedules Can Start ASAPWhat We Offer:Basic Salary: ₱39,100Monthly Allowance: ₱5,80015%...
