BPO Service Desk Quality Analyst

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

Our Service Desk Quality Analyst will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team. This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to established performance standards.The ideal candidate must possess strong analytical and problem-solving...

At Chubb, we are committed to delivering exceptional service to our customers. As a Quality Analyst for the Service Desk, you will play a vital role in ensuring that our team meets the highest standards of quality.The ideal candidate must possess strong analytical and problem-solving skills, with excellent communication and interpersonal abilities. A...

We are seeking a highly skilled Quality Assurance Expert to join our Service Desk Operations team at Chubb. As a Quality Analyst, you will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team.This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

Job Description:JK Network Services is hiring a Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients and troubleshoot hardware, software, and network issues.Company Overview:We are a world leader in business process, consultancy, and information technology services. Our company values innovation,...

Recruitment Hub by M and J Solutions Provider Inc.NegotiableOn-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionOverview of the Role:• Assist customers via calls and provide appropriate and timely resolution to concerns or queries following client's SOPs thereby ensuring customer satisfaction.• Acts as the first line Service Desk POC...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates, and...

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

We're hiring an IT Service Analyst to join our team in Quezon City! As an IT Service Analyst, you'll play a vital role in delivering high-quality technical support to our clients, ensuring their IT needs are met promptly and efficiently.Your primary responsibilities will include providing L1 technical support via phone, email, and chat, troubleshooting...

As a Global Service Desk Quality Lead, you will be responsible for driving quality excellence across our Service Desk operations globally. This role requires a deep understanding of quality management principles and practices, as well as excellent leadership and collaboration skills.The ideal candidate must possess a Bachelor's Degree in IT or a relevant...

**Job Responsibilities**The Service Desk Operations Leader will oversee the daily operations of the service desk, ensuring efficient and effective service delivery. Key responsibilities include:Managing the service desk team to achieve high-quality service standards.Identifying and implementing process improvements to enhance customer experience.**Key...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon Ave Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates,...

HIRING 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package)COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services. Position: Service Desk Analyst Company Industry: BPO Company Work Location: Quezon Ave Quezon City Work Schedule: Shifting Schedule Salary: Php 30,000 (Package) Work...

Responsibilities:● Manning the front desk of the company● Receive incoming calls and documents, make outgoing calls, and process outgoing documents.● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.)● Organize monthly events and work life balance activities● Reservation of meeting rooms as needed....

Job DescriptionAre you looking for a challenging role that requires strong analytical and communication skills? Do you have a passion for quality and excellence? If so, this is the perfect opportunity for you! As a Quality Analyst, you will play a critical role in ensuring that our BPO operations meet the highest quality standards. You will conduct audits,...

IT Service Desk - URDU Bilingual | Quezon City | OnsiteThe Hird Corp.₱30-60K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time ShareJob DescriptionWe are actively recruiting an experienced IT Service Desk Representative to provide crucial technical support to our end users. This position necessitates proficiency in both Urdu and English,...

On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionThe Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests...