Global Service Desk Quality Lead

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

At Chubb, we are committed to delivering exceptional service to our customers. As a Quality Analyst for the Service Desk, you will play a vital role in ensuring that our team meets the highest standards of quality.The ideal candidate must possess strong analytical and problem-solving skills, with excellent communication and interpersonal abilities. A...

We are seeking a highly skilled Quality Assurance Expert to join our Service Desk Operations team at Chubb. As a Quality Analyst, you will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team.This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to...

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

Our Service Desk Quality Analyst will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team. This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to established performance standards.The ideal candidate must possess strong analytical and problem-solving...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

We are seeking a highly motivated and organized individual to fill the position of Service Desk Specialist.About the JobThe successful candidate will be responsible for providing top-notch customer service, troubleshooting technical issues, and working closely with internal teams to achieve business objectives.This is an exciting opportunity for someone who...

As a Global Accounting Lead, you will play a pivotal role in driving our accounting operations forward at Global Payments, Inc.About the Role:This is an exceptional opportunity for a seasoned accounting professional to lead and manage our global accounting teams. You will be responsible for developing and implementing accounting policies and procedures,...

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

ResponsibilitiesTroubleshoot complex technical issues via phone, email, or chat, utilizing your expertise in hardware, software, and network problems.Provide step-by-step solutions or escalate complex issues to higher support tiers, ensuring seamless issue resolution.Log and track issues in our help desk system, maintaining accurate records and facilitating...

On-site - Mandaluyong Fresh Graduate/Student Bachelor Full-timeJob DescriptionMetacom Solutions is looking for a Service Desk SpecialistWe are currently seeking a highly qualified Service Desk Specialist to join our team in BGC, Taguig.Qualifications:The ideal candidate should have completed at least their first year of college or hold a degree in any...

**About Us:**ConnectOS is a certified Great Place to Work and a top-rated Philippines employer of choice. We are part of one of Australia's Leading Retail Pharmacy Groups, operating over 500 stores across Australia with more than 20,000 employees. Our goal is to provide exceptional customer service and great savings on a wide range of brands and...

Emerson Mandaluyong, National Capital Region, PhilippinesIT Service Desk SpecialistEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a...

Jardine Service Centre Philippines is seeking a highly skilled Global Business Services Leader to join their team in Manila.The successful candidate will be responsible for leading the development of operational capability for selected internal clients within Jardines Group, driving and monitoring Finance operations, and ensuring delivery against agreed KPIs...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

**Job Responsibilities**The Service Desk Operations Leader will oversee the daily operations of the service desk, ensuring efficient and effective service delivery. Key responsibilities include:Managing the service desk team to achieve high-quality service standards.Identifying and implementing process improvements to enhance customer experience.**Key...

Job Responsibilities:Responsible for Providing technical support to resolve customer's concerns.Provides telephone voice and email support to resolve customer's concerns following pre-defined support procedures and policies using support channels and tools provided by client with a primary focus on achieving customer resolution and satisfaction.Collects all...

Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience.As a Helpdesk - Service Desk Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...

Company OverviewH2 Software Consulting Services Inc. is a leading provider of innovative software solutions, dedicated to delivering exceptional results to our clients.Job DescriptionWe are seeking a highly skilled IT Service Desk Team Lead to join our team. As a key member of our technical support services department, you will be responsible for supervising...