IT Service Analyst

We are looking for a talented Workforce Real-Time Analyst to join our team at SupportNinja. In this role, you will be responsible for monitoring real-time operations and taking necessary actions to achieve service level agreements (SLAs). You will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize...

We are seeking a skilled and experienced Business Analyst that will play a key role in supporting the implementation of a Customer Data Platform (CDP) by collaborating with stakeholders, understanding business requirements, and ensuring the effective translation of business needs into technical solutions. The role involves analyzing customer data sources,...

We are E-Solutions IT Services, a leading provider of innovative technology solutions. We are currently seeking a Business Process Analyst to join our team and contribute to our continued growth and success.Key Responsibilities:The successful candidate will be responsible for analyzing business data, identifying trends and opportunities, and collaborating...

Job Summary:We are looking for a detail-oriented and motivated Business Analyst to join our team. In this role, you will analyze business data, identify trends and opportunities, and collaborate with stakeholders to improve processes and drive growth. You'll be responsible for gathering requirements, providing data-driven insights, and supporting the...

The Service Reporting Analyst is responsible for creating, analyzing, and maintaining reports that provide insights into service performance and support decision-making within the Service Management Office (SMO). This role ensures that key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics are accurately captured,...

Job Description:JK Network Services is hiring a Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients and troubleshoot hardware, software, and network issues.Company Overview:We are a world leader in business process, consultancy, and information technology services. Our company values innovation,...

We are seeking a Customer Service Specialist to deliver outstanding service to our customers. As a key member of our team, you will play a vital role in developing your professional skills in a fast-paced environment.Handle inbound calls with a professional and friendly demeanor.Provide accurate information and resolve customer inquiries or issues...

Job Title: CSR - Financial and Accounting - Quezon CityE-Solutions IT Services is a dynamic company seeking a skilled and customer-focused individual to join our team as a CSR - Financial and Accounting - Quezon City. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment.This position...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

E-Solutions IT Services is currently looking for a talented Multilingual Customer Service Expert to join our team.Job OverviewThis is an excellent opportunity for someone with a strong background in customer service and bilingual support experience. The ideal candidate must be available to start immediately and work onsite on a shifting schedule.Key...

About the JobThe IT Service Analyst position at Asia Select, Inc. (ASI) offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a keen interest in IT.Responsibilities:Provide timely and cost-effective resolutions to technical issues within specified service level agreements.Apply a high level...

Direct message the job poster from IT Group, Inc.Head of Human Capital and Admin @ IT Group, Inc. | Tech Recruitment, HR PoliciesDUTIES & RESPONSIBILITIESOperational TasksMaintains and updates knowledgebase across all products.Proactively discusses with the team any customer satisfaction issues, and reports the same to the Head of SOC.Provides insight to...

E-Solutions IT Services is committed to delivering exceptional results and exceeding client expectations. To achieve this goal, we are seeking a highly skilled Business Process Analyst to join our team.About the Job:The successful candidate will be responsible for analyzing business data, identifying trends and opportunities, and collaborating with...

Job DescriptionWe are seeking a highly skilled and experienced Technical Operations Coordinator to join our team at IT Group, Inc. The ideal candidate will possess a deep understanding of ERP solutions, excellent communication skills, and the ability to lead a team of support engineers.Duties and Responsibilities:Maintain and update knowledge base across all...

Direct HiringNityo Infotech Services Philippines is looking for: Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Real Time Analyst:At least a year of experienceExperience working in a BPO industry is a mustSolid experience in doing queue monitoring and monitoring...

At E-Solutions IT Services, we are seeking a highly skilled Business Process Analyst to drive operational efficiency and enhance business growth.Job Description:We require a detail-oriented professional with strong analytical skills to analyze business data, identify trends and opportunities, and collaborate with stakeholders to improve processes.Analyze...

Financial Analysis and ReportingWe are looking for an experienced Financial Services Analyst to join our Firm's Technical Standards and Quality Control (TSQC) Team.The successful candidate will be responsible for analyzing data related to engagement performance in the audit and assurance division, identifying trends, patterns, and areas for...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionReal-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint,...

E-Solutions IT Services seeks an experienced Full Stack .NET Developer to design and develop scalable applications using .NET Core and C#. The ideal candidate will have 3+ years of experience in backend development and strong knowledge of MSSQL.Key Responsibilities:Develop, test, and maintain backend services using .NET Core and C#.Design and manage...

We are looking for a talented and passionate individual to fill the role of Customer Service Specialist Spanish Bilingual at E-Solutions IT Services. As a key member of our team, you will provide bilingual customer support to clients, ensuring their needs are met and exceeded.Key ResponsibilitiesOffer bilingual customer support via phone, addressing...