Service Desk Analyst

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionThe Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests...

Job Description:JK Network Services is hiring a Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients and troubleshoot hardware, software, and network issues.Company Overview:We are a world leader in business process, consultancy, and information technology services. Our company values innovation,...

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

We're excited to announce an exceptional opportunity for a Help Desk Analyst to join our growing team at myGwork - LGBTQ+ Business Community. As a critical member of our Support organization, you'll play a pivotal role in delivering top-tier support services to our customers.Duties:Collaborate with senior support engineers and management to prioritize and...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

About Us:Our client is one of Australia's Leading Retail Pharmacy Groups and is still growing, including internationally. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on a wide range of brands and products.Job Summary:We are seeking an experienced Service Desk Support Analyst to join...

Key Qualifications:To be successful as an IT Service Desk Manager, you will need to possess excellent communication and problem-solving skills, as well as strong experience in service desk and customer service. You should also be proficient in tools such as ServiceNow and Microsoft applications, and knowledgeable in ITIL4.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

**About Us:**ConnectOS is a certified Great Place to Work and a top-rated Philippines employer of choice. We are part of one of Australia's Leading Retail Pharmacy Groups, operating over 500 stores across Australia with more than 20,000 employees. Our goal is to provide exceptional customer service and great savings on a wide range of brands and...

About the JobThe IT Service Analyst position at Asia Select, Inc. (ASI) offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a keen interest in IT.Responsibilities:Provide timely and cost-effective resolutions to technical issues within specified service level agreements.Apply a high level...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

At Chubb, we are committed to delivering exceptional service to our customers. As a Quality Analyst for the Service Desk, you will play a vital role in ensuring that our team meets the highest standards of quality.The ideal candidate must possess strong analytical and problem-solving skills, with excellent communication and interpersonal abilities. A...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Our Service Desk Quality Analyst will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team. This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to established performance standards.The ideal candidate must possess strong analytical and problem-solving...

Job TitleIT Service Desk Team LeadOverviewThe IT Service Desk Team Lead plays a critical role in ensuring the smooth operation of our technical support services. The successful candidate will supervise and support the IT Service Desk team, providing guidance and training to enhance performance and customer service.ResponsibilitiesSupervise and support the IT...

We are seeking a highly skilled Quality Assurance Expert to join our Service Desk Operations team at Chubb. As a Quality Analyst, you will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team.This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to...