Service Desk Operations Leader

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

Job Description:JK Network Services is hiring a Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients and troubleshoot hardware, software, and network issues.Company Overview:We are a world leader in business process, consultancy, and information technology services. Our company values innovation,...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

About the Role">The Service Desk Operations Professional will play a critical role in providing technical support to end-users, ensuring timely issue resolution, and maintaining high-quality service delivery.">Responsibilities">Provide technical assistance to end-users via phone, email, and chat.Troubleshoot hardware, software, and network issues for...

IT Service Desk - URDU Bilingual | Quezon City | OnsiteThe Hird Corp.₱30-60K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time ShareJob DescriptionWe are actively recruiting an experienced IT Service Desk Representative to provide crucial technical support to our end users. This position necessitates proficiency in both Urdu and English,...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Job SummaryThe IT Support Team Leader will oversee the daily operations of the service desk team, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk analysts, coordinating ticket resolution, and improving service processes while providing technical support in English.

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

HIRING 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package)COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services. Position: Service Desk Analyst Company Industry: BPO Company Work Location: Quezon Ave Quezon City Work Schedule: Shifting Schedule Salary: Php 30,000 (Package) Work...

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...

We are seeking a highly skilled Quality Assurance Expert to join our Service Desk Operations team at Chubb. As a Quality Analyst, you will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team.This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon Ave Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates,...

Jardine Service Centre Philippines is seeking a highly skilled Global Business Services Leader to join their team in Manila.The successful candidate will be responsible for leading the development of operational capability for selected internal clients within Jardines Group, driving and monitoring Finance operations, and ensuring delivery against agreed KPIs...

Key Qualifications:To be successful as an IT Service Desk Manager, you will need to possess excellent communication and problem-solving skills, as well as strong experience in service desk and customer service. You should also be proficient in tools such as ServiceNow and Microsoft applications, and knowledgeable in ITIL4.

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates, and...

Job TitleIT Service Desk Team LeadOverviewThe IT Service Desk Team Lead plays a critical role in ensuring the smooth operation of our technical support services. The successful candidate will supervise and support the IT Service Desk team, providing guidance and training to enhance performance and customer service.ResponsibilitiesSupervise and support the IT...

The Hird Corp. is actively recruiting an experienced IT Service Desk Representative to join our team. In this role, you will be responsible for providing exceptional technical support to our end users and ensuring that their needs are met promptly and efficiently.Key ResponsibilitiesResolving technical issues and troubleshooting problems in a timely...