WFM Scheduler
4 weeks ago
Efficiently manage intra-day staffing and service level thru effective planning and scheduling.Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.Monitor and drive schedule adherence.Communicate effectively with internal and external customers.Perform other duties and assignments as directed.Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.Solid critical thinking, problem solving, and interpersonal skills.
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WFM Scheduler
4 weeks ago
Quezon City, Philippines RSD Human Resources Management Consultancy Full timeStrong Excel skills. Ability to scrub, dissect and shape data, create customized reports.Knowledge on WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS etc.Minimum of 2-year WFM experience in a call center inbound voice process.With forecasting & scheduling experience is a must. Preferably with experience in Alvaria
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Schedulers
4 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time• 3+ years of WFM Experience with RTA and Scheduling.• Resource Planning experience is preferred.• A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.• Complete understanding of...
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Schedulers
4 weeks ago
cebu, Philippines QUESS PHILIPPINES CORPORATION Full time• 3+ years of WFM Experience with RTA and Scheduling. • Resource Planning experience is preferred. • A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage. • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset. • Complete...
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Schedulers
4 weeks ago
cebu, Philippines QUESS PHILIPPINES CORPORATION Full time• 3+ years of WFM Experience with RTA and Scheduling. • Resource Planning experience is preferred. • A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage. • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset. • Complete...
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WFM Manager-Insurance
4 weeks ago
Cebu, Philippines Gratitude Inc Full timeJob title: WFM Manager-Insurance Work location: Onsite in Cebu/Alabang Work set up and schedule: GY Salary: 75k-100k Start date: ASAP Qualifications : •8 years in BPO background •3-4 years in WFM Manager level/ role •Knowledgeable of Erlang/ occ tools •Preferably with an Insurance campaign background Process: Screening c/o vendor - Initial...
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WFM Executive
4 weeks ago
Cebu City, Philippines Recruiter PH Full timePRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...
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WFM Scheduler
4 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeEfficiently manage intra-day staffing and service level thru effective planning and scheduling. Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as...
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WFM Scheduler
4 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeEfficiently manage intra-day staffing and service level thru effective planning and scheduling. Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as...
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WFM Executive
4 weeks ago
Cebu, Philippines Recruiter PH Full timePRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...
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WFM Forecaster
2 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time• 5+ years of WFM Experience with Scheduling, Planning and Forecasting.• Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies.• Perform continual analysis of current performance (noting recent historical trends) and conduct...
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WFM Forecaster
4 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...
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WFM Executive
4 weeks ago
Cebu, Philippines Recruiter PH Full timePRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...
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WFM Forecaster
4 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...
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Real Time Analyst
4 weeks ago
Cebu City, Philippines Growthfn Full timeThe Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...
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Forecasting & Scheduling Specialist
4 days ago
Cebu City, Central Visayas, Philippines QBE Insurance Group Limited Full timeJob DescriptionThis role will ensure the delivery of effective and efficient schedules, from scheduling phase through to real-time analysis.An end-to-end WFM role, responsible for the scheduling and real-time management of team/tower assignments. Main Responsibilities:Produce schedules for all staff in line with forecasts to meet business targets.Ensure...
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WFM Lead
4 weeks ago
Cebu, Philippines RecruiterPH Full timeWork set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...
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WFM Lead
4 weeks ago
Cebu City, Philippines RecruiterPH Full timeWork set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...
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Real Time Analyst
4 weeks ago
Cebu, Philippines Growthfn Full timeThe Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...
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WFM and QA Leadership Executive
3 days ago
Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full timeAbout YouYou are an experienced Workforce Management (WFM) professional with a proven track record in leading high-performing teams. With a strong background in cost management, sales support, and process standardization, you are well-equipped to drive success in this critical leadership role at Neksjob Corporation.Your Key Strengths- Proven leadership...
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WFM Lead
4 weeks ago
Cebu, Philippines RecruiterPH Full timeWork set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...