Amazon Seller Support Associate

4 days ago


Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

Position Description: Diverse Brands Support Associate, Amazon The Seller Support Associate acts as the primary interface between Diverse Brands Amazon Team and our vendors, providing phone and/or email support governed by internal service level agreements.

The Seller Support Associate will be responsible for providing timely and accurate operational support to Vendors on the Amazon platform.

The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.

A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Key Job Responsibilities:

Item Set Up, Catalog Management, FBA Order Management, Support Ticket Management, & Optimization of Product Listings Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions. Backup resource for TikTok Item Set Up, content writing, & optimization of listings.

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