Selling Partner Support Associate

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

The Seller Support Associate, Korean speaker will be working remotely for this position.

This role is the main point of contact between Amazon and third-party sellers, offering phone and/or email assistance, and chat services according to internal service level agreements. Responsibilities include providing prompt and accurate operational support to sellers, with a focus on enhancing the customer experience. This role involves addressing system issues, suggesting process improvements, creating internal documentation, and collaborating within a team environment.

Key job responsibilities
- Communicates effectively in both English and Korean, both verbally and in writing.
- Provides timely and effective assistance to Amazon Sellers and Merchants, escalating issues when necessary.
- Maintains a positive and professional attitude, representing the company well and handling sensitive matters appropriately.
- Demonstrates strong time-management skills and can work independently while adhering to company policies.
- Contributes positively to the team environment, assisting colleagues with challenging situations as needed.
- Meets performance targets in quality, productivity, first contact resolution, and attendance.
- Uses logical reasoning and data interpretation to find solutions and suggest improvements.
- Collaborates with other departments like Customer Service, Merchant Investigations, or Payments to resolve Seller queries and problems.

We are open to hiring candidates to work out of one of the following locations:

Pasay City, PHL

BASIC QUALIFICATIONS

Native Korean speaker, and can speak fluently in the English language
- Completed Bachelor's Degree
- Computer & internet savvy is required. Desired skill-sets include - MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Process improvement awareness and experience

PREFERRED QUALIFICATIONS

High energy, solution-focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

- 6+ months experience within a customer service /contact center environment would be an advantage.
- Demonstrates a desire to expand skills into new areas.
- Business acumen in areas of e-commerce and retail is advantageous
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity

Posted: March 22, 2024 (Updated 26 minutes ago)

Posted: March 20, 2024 (Updated 35 minutes ago)

Posted: December 20, 2023 (Updated about 1 hour ago)

Posted: December 20, 2023 (Updated about 1 hour ago)

Posted: April 1, 2024 (Updated about 3 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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