![Amazon](https://media.trabajo.org/img/noimg.jpg)
Account Health Support Specialist
2 weeks ago
Location:
Philippines
Language Requirement:
Business proficiency in speaking and reading Mandarin to communicate with our Chinese speaking counterparts/sellers in China
Working Hours: 5 days' work week inclusive of one or both weekends and Public Holidays on a rotating basis | Office hours (alternative start-end times subjected to business needs and changes)
The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers).
We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals.
You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics.
Up to 80% of your day could be inbound and outbound phone contact.The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.
Key job responsibilities- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
- Liaises with other departments as required to resolve Seller's issues and questions.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Pasay City, PHL
Business proficient fluency in reading, written and verbal English and Mandarin.
- Education: High School diploma or equivalent.
- Open to Fresh Graduates
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative startend times.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- Strong soft skills with the ability to effectively communicate for winwin solutions.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to maintain high levels of confidentiality and data security standards.
- Flexibility to work during bank holidays and peak period.
- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with
- Genuine and intense customer focus.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills having demonstrated ability to recognize nonobvious patterns and analyze problems logically.
- Selfdisciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Teammate capable of learning and sharing knowledge in global environment.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Desired skillsets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
-
Account Health Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Amazon Full timeAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection,...
-
Account Health Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Amazon Operations Services Philippines Inc. Full timeAccount Health Support Specialist - Chinese Speakers at Amazon Operations Services Philippines Inc. | Prosple Philippines Search Jobs Search Employers Advice Top 100 Employers Forum Sign in Post job Home Employers Amazon Operations Services Philippines Inc. Opportunities Amazon Operations Services Philippines Inc.#6 in Technology50, ,000...
-
Account Health Customer Support
2 weeks ago
Manila, National Capital Region, Philippines Amazon Full timeAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection,...
-
A/R Specialist
2 weeks ago
Manila, National Capital Region, Philippines Geode Health Full timeGeode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is 'To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs.'Reporting to the Billing Manager, AR Specialist is responsible for managing insurance and/or patient A/R to include: edits,...
-
Collection Specialist
2 weeks ago
Manila, National Capital Region, Philippines Clipboard Health Full timeWe exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare...
-
Consultant Health Administration Improvement
5 days ago
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescription –>The general purpose of this consultancy is to support the Health Law and Ethics Unit in taking context driven approach to addressing better informed technical assistance and better targeted knowledge products designed to provide guidance in the use of legislation to meet health system priorities in the Pacific. Specifically,...
-
Programme Management Specialist
2 months ago
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescription –>The programme management specialist works with the senior management /head of the WHO office to guide and manage the delivery of programme management support through effective results-based planning and management, budgeting, monitoring, reporting and evaluation of collaborative programmes. The programme management specialist...
-
Health Emergency Response Specialist
2 weeks ago
Manila, National Capital Region, Philippines Meralco Full timeHealth Emergency Response Specialist (EMT)The Health Emergency Response Specialist is responsible for taking care of the sick or injured in emergency medical settings. The role provides a quick reaction and competent care to employees, patients or victims (including general public as instructed) who are in life threatening conditions. He/she responds to...
-
Manila, National Capital Region, Philippines Shearwater Health Full timeEmployee Referral Program Channel Lead/Specialist Business/Systems Analysts (Information & Communication Technology) The primary role of a Sourcing Associate/Specialist is to manage and activate hiring campaigns from a sourcing channel to deliver leads conversion to hires. The person is responsible for building talent pipelines and maintain talent...
-
Accounts Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines ClickUp Full timeAt ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our #1 core value is to provide the best customer experience,period. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team.Help customers unlock their potential and raise the...
-
Hiring For the Immigration Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Support Star Corporate Full timePosted: 20 days ago Openings: 50 Applicants: 28 Experience - minimum 2 yearsGraduation is mandatoryPackage - 4.5 LPA to 5.5 LPALocation - GurgaonShift - 24*7 / Rotational week offBoth side cabExcellent Communication skillRequired Candidate profileFor further details contactHR Gayathri E-mail - Skills highlighted with '' are preferred keyskills Hiring...
-
Listing Health Specialist
2 weeks ago
Manila, National Capital Region, Philippines Spreetail Inc. Full timeWe are looking for someone who loves to sweat the details and conduct audits. As a Listing Health Specialist, you'll be our go-to to ensure our listings are accurate on our marketplaces. How you will achieve success:Manage and improve the product content listing error workflow by analyzing trends and developing quality standards, checkpoints, and...
-
Training Specialist
2 weeks ago
Manila, National Capital Region, Philippines Shearwater Health Full timeLet your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & DavaoOur Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization.Group Life...
-
Training Specialist
2 weeks ago
Manila, National Capital Region, Philippines Shearwater Health Full timeLet your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & DavaoOur Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization.Group Life...
-
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescriptionNeglected tropical diseases (NTDs) are a diverse group of disease conditions that are most common in tropical and subtropical regions. These diseases most heavily affect people living without access to adequate sanitation, basic infrastructure, and health services. In addition to significant morbidity and mortality, these diseases...
-
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescriptionNeglected tropical diseases (NTDs) are a diverse group of disease conditions that are most common in tropical and subtropical regions. These diseases most heavily affect people living without access to adequate sanitation, basic infrastructure, and health services. In addition to significant morbidity and mortality, these diseases...
-
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescription –>Neglected tropical diseases (NTDs) are a diverse group of disease conditions that are most common in tropical and subtropical regions. These diseases most heavily affect people living without access to adequate sanitation, basic infrastructure, and health services. In addition to significant morbidity and mortality, these...
-
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescription –>Neglected tropical diseases (NTDs) are a diverse group of disease conditions that are most common in tropical and subtropical regions. These diseases most heavily affect people living without access to adequate sanitation, basic infrastructure, and health services. In addition to significant morbidity and mortality, these...
-
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescription –>Neglected tropical diseases (NTDs) are a diverse group of disease conditions that are most common in tropical and subtropical regions. These diseases most heavily affect people living without access to adequate sanitation, basic infrastructure, and health services. In addition to significant morbidity and mortality, these...
-
Manila, National Capital Region, Philippines World Health Organization Full timeJob DescriptionDescription –>Neglected tropical diseases (NTDs) are a diverse group of disease conditions that are most common in tropical and subtropical regions. These diseases most heavily affect people living without access to adequate sanitation, basic infrastructure, and health services. In addition to significant morbidity and mortality, these...