Customer Service

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time
Customer Service (BPO), Selling Partner Trust

Note: Candidate must be authorized to work in Philippines without sponsorship

Working Conditions:

• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

• 4 months training work onsite then hybrid for 2 months (total 6 months), 100% virtual thereafter after eligibility requirement is met

• Voice Account – Candidate should be willing interact with Seller over calls / email / chat depending on the business need.

• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)

• During the first four months (Training & Transition) no unplanned leaves are allowed.

• Ability to have infrastructure to support WFH when necessary if activated:
a. Dedicated work space at home, free from background noise where you can connect to the internet and work on your deliverables.
b. Should have a postpaid (wired) fiber internet connection with a minimum speed of 200 MBPS or better and should have at least 100 GB data from a reliable provider.
c. Should have access to mobile phone at all times from a reliable provider.
d. Should have internet and power back up in case of connectivity/power outages

We are looking to hire Seller Support Associate for our T4 team who will acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Key job responsibilities
This includes, but is not limited to:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

• Identify process/documentation/tooling gaps and work with the process owners to bridge these gaps in order to reduce the related tickets/contacts.

• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

We are open to hiring candidates to work out of one of the following locations:

Pasay City, PHL

BASIC QUALIFICATIONS


• Minimum a High School Diploma/College graduate or have experience in the BPO industry for a minimum of 3 years.

• Excellent written/spoken English skills with an ability to compose grammatically correct, concise and accurate written responses

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

• Demonstrates effective, clear and professional written and oral communication

• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

• Strong ability to exceed expectations with regard to performance and individual contribution

• Ability to maintain high levels of confidentiality and data security standards

PREFERRED QUALIFICATIONS


• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

• Desired skill-sets include MS Office Application (Excel, Outlook, Word) and Internet Explorer / Mozilla Firefox.

This job posting requires the following activities to assess needed competencies for the role:

Work-Simulation Assessment
Communication Skills Assessment (Hiring Branch)

Posted: April 28, 2024 (Updated 6 minutes ago)

Posted: May 3, 2024 (Updated 6 minutes ago)

Posted: April 9, 2024 (Updated 7 minutes ago)

Posted: January 13, 2024 (Updated 7 minutes ago)

Posted: May 10, 2024 (Updated 9 minutes ago)

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

#J-18808-Ljbffr

  • In manila

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sagility Bridgetowne

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • customer service representative

    1 week ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • Customer Service

    1 week ago

    Manila, National Capital Region, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full time

    Job Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...

  • Customer Service Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

    Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

  • Customer Service Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

    Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

  • Customer Service Representative- Collections Account

    1 week ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Provide excellent customer service by focusing on providing a great experience Job Qualifications Completed 2 years in college (no back subjects)With experience handling collection...

  • customer service officer

    2 weeks ago

    Manila, National Capital Region, Philippines Acestar International Service Corp. Full time

    Prepares house billing of lading and coordinate approval from clients.Consolidate export documents for submission to shipping lines and forwarders.Prepare final shipping documents to be provided to overseas agents.Monitor vessel departure, cut-offs and other related matters to export shipment activities.Monitor proof of delivery of all handled export...

  • customer service officer

    3 weeks ago

    Manila, National Capital Region, Philippines Acestar International Service Corp. Full time

    Prepares house billing of lading and coordinate approval from clients.Consolidate export documents for submission to shipping lines and forwarders.Prepare final shipping documents to be provided to overseas agents.Monitor vessel departure, cut-offs and other related matters to export shipment activities.Monitor proof of delivery of all handled export...

  • Service Crew

    2 weeks ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full time

    A. Job Summary Service Crew members prepare and serve food, process customer payments, and provide customer service. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties.B. Duties and Responsibilities Service Crew members prepare and serve food, process customer payments, and...

  • Service Crew

    2 weeks ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full time

    A. Job SummaryService Crew members prepare and serve food, process customer payments, and provide customer service. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties.B. Duties and ResponsibilitiesService Crew members prepare and serve food, process customer payments, and...

  • Service Crew

    9 hours ago

    Manila, National Capital Region, Philippines Topserve Service Solutions Inc Full time

    A. Job Summary Service Crew members prepare and serve food, process customer payments, and provide customer service. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties. B. Duties and ResponsibilitiesService Crew members prepare and serve food, process customer payments, and...

  • Customer Service

    7 days ago

    Manila, National Capital Region, Philippines Luce Maintenance Group Full time

    We're a Singapore-based service platform looking for a Customer Support Collections Executive to join our team in Manila As one of Financial Times Singapore's fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture. The Company: Luce SG is a tech-powered services provider for...

  • customer service

    2 weeks ago

    Manila, National Capital Region, Philippines Viet Mart Grocery Full time

    Job Summary: As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. You will work closely with various departments to handle customer requests efficiently...

  • customer service

    2 weeks ago

    Manila, National Capital Region, Philippines Viet Mart Grocery Full time

    Job Summary: As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. You will work closely with various departments to handle customer requests efficiently...

  • Customer Service

    1 week ago

    Manila, National Capital Region, Philippines Galatic Events Corp. Full time

    About usWe specialize in trading services and innovative business solution development, catering to a diverse range of clients across various industries.We are committed to conducting in-depth market research to better understand industry trends and your evolving needs. Our goal is to provide you with the most professional products and services that align...

  • Customer service

    2 weeks ago

    Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    We are looking for a Hotel customer service to serve as our guests' first point of contact and manage all aspects of their accommodation.RESPONSIBILITIESPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests, collecting necessary information (like...

  • Customer Service

    2 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time

    Department Operations Level Experienced (Individual Contributor) The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...