Services Head

2 weeks ago

Taguig, National Capital Region, Philippines Infosys BPM Full time

Account & Relationship Management (Banking & Financial Services)

Are you ready to make an impact? We are hiring for a Services Head (Financial Account) based in our BGC, Taguig facility.

Join Infosys BPM Philippines and jumpstart your career

Services Head is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process, and technology, to deliver key service outcomes for customers. He/She will be accountable for owning the assigned voice support business portfolio in the country.

Key Responsibilities:

  • Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures.
  • Stakeholder management – builds the right governance with internal and external stakeholders in order to drive excellent customer experience
  • Responsible for Profit and Loss, or Profit Centre/Cost Centre Budgets.
  • Create a culture and processes which achieve the business goals and objectives with regards to their customer service.
  • Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
  • Continually develop improvements and embed successful change projects while driving quality and consistency.

Key Requirements:

  • Candidate must possess at least a Bachelor's degree or equivalent in any field
  • Minimum of 10 years total experience in Business Process Outsourcing space
  • Extensive experience of leading and managing large teams in customer service and financial account (Customer Care, Collections, Fraud), voice operations environment
  • Strong strategic and customer focus. Proven Management and/or relationship management experience at a senior, strategic level role.
  • Evidence of well-developed leadership skills.
  • Demonstrated ability to achieve goals through the management of individual performance objectives.
  • Influential relationships skills at all. Able to use these relationships to deliver service improvements.
  • Excellent communication, conflict management and negotiation skills.
  • Preferably someone who can start immediately and amenable to work on-site (BGC, Taguig)

Why Infosys BPM Philippines?

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
  • Outstanding career development opportunities and fast track career progression
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings
  • We value Inclusion and Diversity
  • Great Place to Work - Certified
Your application will include the following questions:

What's your expected monthly basic salary?

How much notice are you required to give your current employer?

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you'll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you'll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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