Associate IT Support

2 weeks ago


Metro Manila, Philippines Vertiv Full time

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
 

Why Join Us?

Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential


The End user computing (EUC) team’s responsibilities are providing the necessary IT hardware and software for Vertiv internal and external customers and supporting these during their lifecycle.  Hardware (HW) includes desktop, laptop, printer, mobile phone, and peripherals.  Software (SW) includes Vertiv’s Standard Operating Environment (SOE).  IT support also involves connectivity between HW/SW and the network.

Responsibilities:

Provide IT support for internal and external end-users in PH and Southeast Asia sites (Thailand, Vietnam, Korea, Pakistan, Cambodia, Myanmar). Responsible for troubleshooting system/machine problems related to PC hardware, software, operating systems, and business applications. Serve as escalation for ServiceDesk. Build, configure, re-image, setup, update, repair, upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertiv’s compliance and security policies. Responsible for monitoring ServiceNow incident and catalog request tickets and resolving within a reasonable amount of time, ensuring SLA are met. Coordination with relevant parties (external vendors-warranty claims/contractors) and internal teams (other IT towers) to accomplish assigned tasks. Extend shift hours to support high-priority incident tickets, backup to members on leave and perform other duties or ad hoc tasks that Vertiv IT management may require. Participate and commit to delivering team projects local/regional/global IT asset disposal - sorting, and boxing of the IT peripherals, accessories, desktops, and laptops for disposal. Removal of a long-term asset from the company's records. Documentation - updating ServiceNow/Team records/registers, creating user guides, updating Standard Operating Procedures (SOP)  Keeping up to date with relevant technologies


Requirements:

Bachelor of Science in Computer Science In-depth knowledge of Microsoft Windows client operating systems, 11, 10, 8, 7 / Windows & Microsoft Office up to Office 365 Suite. Experience with Microsoft Active Directory software tools Considerable networking experience in TCP/IP, Ethernet, cabling, switch and router basics, WIFI, VPN  Hardware troubleshooting and issue resolution of computers, mobile phone, printers and other peripherals Software installation and issue resolution Use of different types of remote-control software for remote troubleshooting Experience in ticketing system such as ServiceNow or other Help Desk platforms Customer-minded personality and always striving to deliver great and positive customer experience  Team player, ability to work well in a team environment at all levels  Problem solver, ability to solve complex problems and identify root cause Proficient in verbal and written communications. Also, able to communicate complex IT issues to non-technical Can work under effectively under pressure and with minimal supervision

  • Metro Manila, Philippines ESOL IT SERVICES INC. Remote Work Freelance Full time

    Role Summary:The Payroll Associate in our Manila Delivery Center will be part of the client delivery team, responsible for providing HR administration support. Key responsibilities include:Processing payroll and reconciling data for clients.Analyzing, researching, validating, and correcting daily HR data entry issues for client employees.Ensuring timely...


  • Metro Manila, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Position Description: Diverse Brands Support Associate, Amazon The Seller Support Associate acts as the primary interface between Diverse Brands Amazon Team and our vendors, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational...


  • Metro Manila, Philippines ESOL IT SERVICES INC. Full time

    Job Description: This role involves skilled consecutive first-person interpretation. You'll work under direct supervision, following clear policies and procedures. You’ll provide translation support between doctors and patients based in the US.Job Requirements:Willing to be deployed in Cyberjaya, Malaysia.The company will cover airfare and provide one...


  • Metro Manila, Philippines DYNAMITE GAMES PTE. LTD. Full time

    We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.We have a vibrant and fun work environment, there are plenty of gaming sessions and...


  • Metro Manila, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate, Administrative Support, you will provide support to Copeland Philippines management in administrative functions, concerns, and needs, as part of their transition to a...


  • Metro Manila, Philippines EQUINIX Sdn Bhd Full time

    Job DescriptionRevenue Operations Process Optimization team is seeking a highly motivated, detail-oriented individual to input, maintain, and correct account and contact data in the Salesforce CRM. The Business Support Associate – Data Integrity will process requests from stakeholders across all regions and functional areas, including Sales, Legal, and...

  • Sales Support

    3 weeks ago


    Metro Manila, Philippines Ingram Micro Philippines BPO LLC Full time

    Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32...


  • Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Role Summary:The Payroll Associate in our Manila Delivery Center will be part of the client delivery team, responsible for providing HR administration support. Key responsibilities include:Processing payroll and reconciling data for clients.Analyzing, researching, validating, and correcting daily HR data entry issues for client employees.Ensuring timely...

  • HR Associate

    2 weeks ago


    Metro Manila, Philippines Pascual Laboratories, Inc. Full time

    HR AssociateThe HR Associate is primarily responsible for the conceptualization, execution, and evaluation of various on-brand and on-value employee engagement and Christian activities. The role also provides support for talent acquisition and handles reception management.The HR Associate is also expected to perform other administrative and ad hoc functions...


  • Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Position Description: Diverse Brands Support Associate, Amazon The Seller Support Associate acts as the primary interface between Diverse Brands Amazon Team and our vendors, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support...


  • Manila, National Capital Region, Philippines Foundever™ Full time

    Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status. ABOUT USAs caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its...


  • Metro Manila, Philippines Ingram Micro Philippines BPO LLC Full time

    Job DescriptionIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our...


  • Metro Manila, Philippines Ingram Micro Philippines BPO LLC Full time

    Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We have continued to strategically expand our global reach...


  • Manila, National Capital Region, Philippines Amazon Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...


  • Manila, National Capital Region, Philippines Firefly Electric & Lighting Corp. Full time

    Role: Sales Support AssociateGroup/Department/Division: Commercial - General TradeReports to: Sales Support Team LeaderJOB SUMMARY:The Sales Support Associate administers and coordinates all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts. MAJOR...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate, Administrative Support, you will provide support to Copeland Philippines management in administrative functions, concerns, and needs, as part of their transition to a...


  • Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Job Description: This role involves skilled consecutive first-person interpretation. You'll work under direct supervision, following clear policies and procedures. You'll provide translation support between doctors and patients based in the US.Job Requirements:Willing to be deployed in Cyberjaya, Malaysia.The company will cover airfare and provide one week...


  • Manila, National Capital Region, Philippines Amazon Full time

    • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.• 4 months training work onsite then hybrid for 2 months (total 6 months), 100% virtual thereafter after eligibility requirement is met• Voice Account – Candidate should be willing interact with Seller over...


  • Manila, National Capital Region, Philippines Amazon Full time

    Customer Support Associate, Selling Partner SupportNote: Candidate must be authorized to work in Philippines without sponsorshipWorking Conditions:• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.• 4 months training work onsite then hybrid for 2 months (total 6...


  • Manila, National Capital Region, Philippines EQUINIX Sdn Bhd Full time

    Job DescriptionRevenue Operations Process Optimization team is seeking a highly motivated, detail-oriented individual to input, maintain, and correct account and contact data in the Salesforce CRM. The Business Support Associate – Data Integrity will process requests from stakeholders across all regions and functional areas, including Sales, Legal, and...