Associate IT Support
2 weeks ago
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential
The End user computing (EUC) team’s responsibilities are providing the necessary IT hardware and software for Vertiv internal and external customers and supporting these during their lifecycle. Hardware (HW) includes desktop, laptop, printer, mobile phone, and peripherals. Software (SW) includes Vertiv’s Standard Operating Environment (SOE). IT support also involves connectivity between HW/SW and the network.
Responsibilities:
Provide IT support for internal and external end-users in PH and Southeast Asia sites (Thailand, Vietnam, Korea, Pakistan, Cambodia, Myanmar). Responsible for troubleshooting system/machine problems related to PC hardware, software, operating systems, and business applications. Serve as escalation for ServiceDesk. Build, configure, re-image, setup, update, repair, upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertiv’s compliance and security policies. Responsible for monitoring ServiceNow incident and catalog request tickets and resolving within a reasonable amount of time, ensuring SLA are met. Coordination with relevant parties (external vendors-warranty claims/contractors) and internal teams (other IT towers) to accomplish assigned tasks. Extend shift hours to support high-priority incident tickets, backup to members on leave and perform other duties or ad hoc tasks that Vertiv IT management may require. Participate and commit to delivering team projects local/regional/global IT asset disposal - sorting, and boxing of the IT peripherals, accessories, desktops, and laptops for disposal. Removal of a long-term asset from the company's records. Documentation - updating ServiceNow/Team records/registers, creating user guides, updating Standard Operating Procedures (SOP) Keeping up to date with relevant technologies
Requirements:
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