Sales Support Associate

2 days ago


Manila, National Capital Region, Philippines Firefly Electric & Lighting Corp. Full time

Role: Sales Support Associate
Group/Department/Division: Commercial - General Trade
Reports to: Sales Support Team Leader

JOB SUMMARY:

The Sales Support Associate administers and coordinates all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.


MAJOR RESPONSIBILITIES:

Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests Performs outbound and inbound calls using various platforms, Resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress
JOB SPECIFICATIONS/QUALIFICATIONS:

Educational Background:
Bachelor's Degree in any field

Professional Experience:
Fresh graduates, preferably with internship/training experience in a customer service-related field

Skills Required:

Typing skills of at least 40 wpmAbility to effectively communicate with customers through various channelsProficiency in Google Sheets or MS Excel to manage different databasesInterpersonal skills to effectively handle complex transactions with customersAbility to adapt to a fast-paced and dynamic work environmentBasic customer management such as applying empathy, active listening, and issue resolution About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

Since we started our operations in 2001, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy lighting and electrical solutions through our brands—Firefly, Royu, ECOLum, and Herks. Today, we continue to ensure a diverse range of premium products for our valued customers by introducing new categories and by partnering with internationally-recognized brand Chint.


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