Patient Care Support

1 week ago


Metro Manila, Philippines ESOL IT SERVICES INC. Full time

Job Description: 

This role involves skilled consecutive first-person interpretation. You'll work under direct supervision, following clear policies and procedures. You’ll provide translation support between doctors and patients based in the US.

Job Requirements:

Willing to be deployed in Cyberjaya, Malaysia.The company will cover airfare and provide one week of accommodation. Assistance will be offered after the first week to help find permanent housing

Qualifications:

High School Graduate, Diploma, Bachelor or comparable IT professional experienceProficient in Mandarin OR Cantonese, with reading, writing, and speaking abilities.The position requires working five days a week with two consecutive days off, offering a permanent night shift schedule with provided shift allowances.

Key Responsibilities:

Provides meaning-for-meaning interpreting.Follows interpreter protocols as per training, policies, and procedures.Adheres to all policies and procedures related to information confidentiality and interpreter ethics.Attends all required training sessions.Continuously improves vocabulary and specialized subject matter knowledge as required for various clients.Maintains confidentiality as outlined in policies.Uses standard office equipment such as telephones, computers, copiers, and fax machines.Utilizes MS Office applications such as Outlook, Word, and Edge (or other internet browser).All employees are required to perform the following essential functions:Demonstrate predictable, reliable, and timely attendance.Follow written and verbal directions and complete assigned tasks on schedule.Learn from directions, observations, and mistakes.Work independently or as part of a team.Interact appropriately with others, including co-workers, supervisors, and customers.Work under supervision and receive instructions/feedback.

Skills & Abilities:

Fluency in Mandarin/Cantonese and English.Skilled at communicating effectively, both orally and in writing in Mandarin/Cantonese and English.Basic understanding of linguistics and different cultures.Skilled in adjusting to rapidly changing circumstances.Ability to react calmly and effectively in emergency situations.Strong attention to detail and accuracy.Ability to work independently and exercise initiative within the parameters of company policies and procedures.Skilled at keeping supervisors informed of problems or issues.Exceptional commitment to confidentiality.Skilled in establishing and maintaining effective work relationships.Proficient in MS Office applications such as Outlook, Word, and Edge (or other internet browsers).Ability to operate common office equipment competently, including computers, fax machines, copiers, and telephone systems.

Benefits: 

In-patient Medical benefits up to PHP 4,703,240 (for each individual), for self, spouse & children (if any).Out-patient Medical benefits up to PHP 14,697 (for each individual), for self, spouse & children (if any).Optical benefit up to PHP 7,054 (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employees only.Dental up to PHP 29,395 (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employees only.Annual Leave: 10 days for the first 2 years, 12 days after completion of 2 years (prorated).Medical Leave as per Labor law - 14 days.Bereavement leave: 3 working days in the event of death in the immediate family (spouse, children, and parents).Maternity Leave: 98 consecutive days for female associates. To start not earlier than 30 days from the expected due date, or post the due date.Paternity Leave: 7 days

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