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Technical Support Associate
3 days ago
Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.
ABOUT US
As caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Foundever's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Foundever collaborates with some of the best-known global brands to help consistently deliver outstanding customer experiences. Foundever is a subsidiary of Groupe Acticall. Visit to learn more.
SUMMARY OF RESPONSIBILITIES:
Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer services. Technical Voice/Email/Chat - Support.
QUALIFICATIONS:
Education: (if beyond High School or equivalent): Graduate of any 4 year IT related course (preferred) or Graduate of any BA course (Comp Application, Information System, Comp Engr)Graduate of any IT related 2 year course (Associate/Vocational course) - with minimum 6 months IT related work experience (BPO/Non BPO)If 2nd undergrad- must have 1 year IT related of Tech experience (The only time we can consider undergrads is if there is enough IT experience. This is specific to Tech.)Fresh Graduate are open to ApplyExperience Target:
with minimum 6 months IT related work experience (BPO/Non BPO).Has knowledge in Computer Systems and HardwareTechnical Voice/Email/Chat - Support.Knowledge/Skills/Abilities:
Excellent Communication SkillsHas experience in a BPO IndustryAmenable to working onsite in a Graveyard shift scheduleMust be near WCC or willing to work in WCCGraduate of any IT related 2 year course (Associate/Vocational course) - with minimum 6 months IT related work experience (BPO/Non BPO)Has knowledge in Computer Systems and Hardware OTHER DETAILS:Location: WCC, MandaluyongShift: GY Shift - 9PM to 6AM (or shifting schedule)Onsite work setupCompetitive salary and benefits for an entry-level position-
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