Operations Support Associate

1 week ago


Metro Manila, Philippines DYNAMITE GAMES PTE. LTD. Full time

We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.

We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.

Responsibilities:

Assist to answer customer support requests via our Jira ticketing systemFollow a planned schedule to monitor and manage live games configurationAssist with product smoke testing and pre-production Testing tasksTaking ownership of customer issues reported and seeing problems through to resolutionProvide prompt and accurate feedback to customersAssist Quality Assurance Team to verify and report bugsLiaise with development team to ensure game release runs smoothlyConduct risk assessment for games in developmentPlan and design fraud tools for high-risk gamesRotate 8-hour night shifts or other shifts, as and when requiredOccasional on call escalation duties may be requiredProcesses and workflows enhancement as assigned, including documentation 

Qualifications:

Constantly learn and stay updated to the evolving game standards.An avid gamer.Driven and self-motivated, proactive and work well as a team player.Excellent problem-solving and communication skillsDiploma / Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent.

(The candidate should be comfortable working on night and other rotating shifts, as and when required)



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