Business Support Associate

2 weeks ago


Metro Manila, Philippines EQUINIX Sdn Bhd Full time

Job Description

Revenue Operations Process Optimization team is seeking a highly motivated, detail-oriented individual to input, maintain, and correct account and contact data in the Salesforce CRM. 

The Business Support Associate – Data Integrity will process requests from stakeholders across all regions and functional areas, including Sales, Legal, and Customer Success, to create, correct, and update account and contact data and ensure the data is compliant with stated policy and governance. This position may also participate in specific efforts to bring legacy data in compliance with current policy.

Responsibilities

Data Entry and Correction

Process incoming data requests by creating and updating account and contact data in CRM according to defined policy and governance.Review and update existing data with proper attributions based per business rules on an ongoing basis.

Data Analysis

Assesses the integrity of account and contact data in CRM on external data sources (such as DNB), customer requirements, and internal requirements across the legal and sales planning functions, and identifies corrections needed to Equinix’s SFDC account data.Works closely with Sales and Legal teams to drive agreement on the needed changes.Participate in user acceptance testing of data integrity enhancements across systems, including SFDC, Siebel, UCM, and Oracle.Assist with ongoing support issues related to account and contact data.Provides input for improving data quality and data management processes.

Qualifications

Associate degree or higherSFDC experience a plusAbility to learn and adapt to change quicklyReliable and consistently follows through on tasksOrganized and detail-orientedStrong problem-solving skillsGood interpersonal and communication skillsFacility with web-based applications and toolsProficient with MS Office tools: Excel, Outlook, Teams, Word, PowerPointWillingness to work outside of local time zone

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