UI/UX Delivery Lead

Manulife IT Delivery Center is looking for UI/UX Delivery Lead. Which we will process further during our exclusive Red Carpet event (sign up link:
2025 MITDC Red Carpet
).

As the UX/UI Lead for the MITDC design team, you will be instrumental in executing high-quality design across digital products. You will adapt regional design strategies to local needs, ensuring user-centered, scalable solutions that align with business objectives. Collaborating with cross-functional teams, you will lead user research and transform insights into effective design concepts and prototypes

Position Responsibilities:

• Lead the design team to deliver user-centered solutions that align with business goals and technical feasibility.
• Provide expert guidance and mentorship to help colleagues grow professionally and produce impactful design outcomes.
• Manage design resources effectively across multiple projects, balancing priorities and timelines.
• Collaborate with key stakeholders to support successful product delivery, define problem statements, validate assumptions, and translate insights into actionable design strategies.
• Solve complex business and user challenges through design thinking, systems thinking, and data-informed decision-making.
• Ensure design outputs reflect the company's brand identity, maintaining consistency and quality across touchpoints.
• Facilitate cross-functional collaboration with engineering, product management, CX, and service design teams, resolving challenges through clear communication and shared understanding.
• Champion innovation, encouraging smart risks and new ideas that push the boundaries of design.

Required Qualifications:

• Bachelor's Degree in Design, Psychology, Human-factors, or a related discipline.
• At least 3 years of experience leading design teams, with the ability to guide colleagues and foster design outputs.
• At least 10 years of dedicated UX design experience, designing complex solutions for complete digital environments.
• Strong expertise in design principles and systems thinking, with the ability to translate design concepts into tangible outputs.
• Ability to lead cross-functional collaboration with key stakeholders, effectively resolving challenges through clear and strategic communication.
• Proficient in designing complex digital solutions across mobile, tablet, and desktop platforms, with extensive experience in HCD processes, usability testing methodologies, and accessibility standards.
• Capable of overseeing and ensuring the delivery of qualified design outputs that reflect business value objectives and meet business requirements.
• Demonstrates strong problem-solving skills, with the ability to guide the team in addressing the right challenges through effective and holistic solutions.
• Understands market and design language trends, leveraging that insight to influence and optimize the design direction of the company's products.
• Oversee design delivery quality through structured QA checkpoints and feedback loops, ensuring alignment with regional standards and stakeholder expectations.
• Translate regional design standards into execution guidance for MITDC teams, ensuring consistency and scalability across markets.
• Identify and escalate delivery risks, misalignments, and blockers early, ensuring smooth progress and stakeholder alignment.
• Facilitate design review milestones and consolidate feedback across regions and markets to drive continuous improvement.
• Own design execution across MITDC and regional teams, coordinating review checkpoints and ensuring timely, high-quality delivery.
• Excellent and effective communication and persuasive skills are required.
• Excellent command of spoken and written English.

Are you interested? Then we invite you to join us at the MITDC 2025 Red Carpet Event

• Dive into sessions where our leaders share insights on cutting-edge projects and the technologies behind our success.
• Network with diverse subject matter experts (SMEs) and learn about their unique contributions and achievements.
• Enjoy refreshments and get some MITDC merchandise
• Date:
  November 18, 2025
• Location:
  Fairmont Hotel, Makati City
• Time:
  3:30PM
  Registration.
  Program will start at exactly 4:00PM

Don't miss out on this incredible opportunity Secure your spot now and take the first step in shaping your future with us by signing up via this link:
2025 MITDC Red Carpet.
If you're shortlisted, you'll receive an email notification.