L2 Helpdesk Network Engineer

17 hours ago

Taguig, National Capital Region, Philippines IT by Design Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

Position Summary

The L2 Service Desk Engineer provides advanced second-level support and Network infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.

This position requires strong technical expertise, excellent problem-solving abilities, and effective communication skills. The ideal candidate is experienced in managing SMB network environments and consistently delivers exceptional end-user support.

Qualifications

  • Bachelor's degree or undergraduate with at least 5 years of IT experience
  • 4–5 years supporting US/EMEA/AUS clients
  • International End-user support experience is a must
  • Experience working with international teams
  • Strong customer service and communication skills

Technical Requirements

*Proficient in:

  • Active Directory and Office 365 administration
  • Windows 10 troubleshooting and support
  • Windows Server (AD, DNS, DHCP, RDS, FNP)
  • Application support and root cause analysis
  • Basic Azure knowledge
  • Network fundamentals (Firewalls, Switches, ISPs)
  • Backup systems, VMware, and Hyper-V

*Experience with Incident and Trend Analysis

Behavioral Traits

  • Demonstrated commitment and longevity in previous roles
  • Strong team player with a positive, professional demeanor
  • Works well under pressure and meets tight deadlines

Our Culture

At IT By Design, you'll work in a collaborative and engaging environment that encourages growth and innovation. You'll be part of a passionate team that values hard work, learning, and making a meaningful impact—while having fun along the way. Join us and align your career with purpose.

Perks & Benefits

  • HMO with free dependents (Day 1)
  • Life & Pet Insurance
  • 13th Month Pay + Annual Bonus
  • Paid Vacation & Sick Leaves
  • Night Shift Differential & Holiday Pay
  • Car Shuttle & Discounted Meals

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