IT HelpDesk Specialist

2 hours ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱250,000 - ₱500,000 per year

HelpDesk Specialist

Location:
Onsite – BGC, Taguig

Shift:
Nightshift (EST)

Experience:
Minimum
1.9 years
of experience in IT Service Desk or Technical Support

About the Role:

IT By Design is looking for a
Service Desk Specialist
to join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for solving problems in a fast-paced environment.

Key Responsibilities:

  • Provide Level 1–2 technical support for end users, including hardware, software, and network issues.
  • Troubleshoot and resolve incidents related to
    Active Directory
    ,
    O365
    , and general desktop support.
  • Log, track, and update tickets in the ITSM system accurately and promptly.
  • Escalate complex issues to higher-level engineers when needed.
  • Maintain excellent communication and ensure customer satisfaction.

Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent practical experience).
  • At least
    1.9 years of hands-on experience
    in IT Service Desk or Technical Support.
  • Strong knowledge of
    Windows OS
    ,
    Active Directory
    ,
    O365
    , and basic networking concepts.
  • Excellent communication, problem-solving, and multitasking skills.
  • A team player with a proactive and service-oriented approach.

If you're tech-savvy, dependable, and eager to grow your IT career — we'd love to hear from you

  • Project Management Specialist

    1 hour ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    At IT By Design, we're looking for a proactive and highly organizedProject Management Specialistto support our U.S.-based CEO. This role involves driving high-impact initiatives—especially in AI—and collaborating with C-Level Executives & senior leaders across global teams. It's a unique opportunity to work at the heart of a fast-growing MSP with a...

  • Sourcing Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱400,000 - ₱600,000 per year

    We're Hiring: Sourcing SpecialistLocation:Onsite – BGC, TaguigShift:MidshiftExperience:Minimum 1 year of experience in Sourcing or RecruitmentIT By Design is looking for aSourcing Specialistto join our growing Talent Acquisition team. The ideal candidate is detail-oriented, resourceful, and passionate about identifying top talent in the IT industry.Key...

  • L2 ServiceDesk

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱5,400,000 - ₱7,200,000 per year

    We're Looking for several System Engineers BGC, Taguig | US Eastern Time | On-SiteWhat You'll Work OnTroubleshoot desktop, server, and network issuesAdminister Office 365 and Active DirectoryConfigure VPNs, DNS/DHCP, firewalls, and softwareCollaborate with internal teams and external partnersWhat You Bringminimum of 2 years in IT Support or Service Desk...

  • L1 ServiceDesk

    17 minutes ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱360,000 - ₱468,000 per year

    We're Looking for several Service Desk Engineers BGC, Taguig | US Eastern Time | On-SiteWhat You'll Work OnTroubleshoot desktop, server, and network issuesAdminister Office 365 and Active DirectoryConfigure VPNs, firewalls, and softwareCollaborate with internal teams and external partnersWhat You Bringminimum of 2 years in IT Support or Service Desk...

  • Program Coordinator

    1 hour ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱600,000 - ₱1,200,000 per year

    At IT By Design, we're looking for a proactive and highly organizedStrategic Project Coordinatorto support our U.S.-based CEO. This role involves driving high-impact initiatives—especially in AI—and collaborating with C-Level Executives & senior leaders across global teams. It's a unique opportunity to work at the heart of a fast-growing MSP with a...

  • Customer Service Representative

    1 hour ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱240,000 - ₱360,000 per year

    About Us:IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.Location: Bonifacio Global City, Taguig City, 1634 PhilippinesSchedule: Night ShiftWork Set...

  • IT Service Desk L1.5

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱600,000 per year

    Now Hiring: System Engineer - IT Service Desk | IT By Design (MSP)Location: Metro Manila (100% Onsite | Full-Time)Are you ready to take the next big step in your IT career? At IT By Design, we're looking for passionate System Engineers who are ready to grow beyond Service Desk or Help Desk support — and make an impact in a global Managed Services Provider...

  • L2 IT Support Engineer

    1 hour ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱450,000 - ₱750,000 per year

    Job title:IT Support Engineer (Advanced System Administrator)Company:IT BY DESIGN (MSP)Work Set-up:100% Onsite (Taguig, BGC) | Night ShiftJoin us as aLevel 2 IT Support Engineer, where you'll provide advanced technical support to our MSP partners and their clients—ensuring seamless operations and exceptional service delivery.What You'll Do:Troubleshoot and...

  • Service Coordinator

    1 hour ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱240,000 - ₱360,000 per year

    Ready to level up your CSR or Tech Support career?Join a global MSP and step into a more dynamic, growth-driven support environmentAbout the RoleWe're hiring Service Coordinators who are excellent in English communication and enjoy handling customer interactions in a fast-paced support setup. If you have experience in BPO voice, customer care, or technical...

  • Global IT Help Desk Engineer

    2 hours ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱450,000 - ₱750,000 per year

    Company:IT BY DESIGN (MSP)Work Set-up:100% Onsite (Taguig, BGC) | Night ShiftJoin us as a Level 2 IT Support Engineer, where you'll provide advanced technical support to our MSP partners and their clients—ensuring seamless operations and exceptional service delivery.What You'll Do:Troubleshoot and resolve technical issues across servers, networks, devices,...