
L2 IT Support Engineer
3 hours ago
Position: L2 IT Support Engineer (MSP / Cloud Infrastructure)
Location: Makati City | Hybrid / Night Shift
Employment Type: Full-Time
Are you an experienced IT Support professional with strong exposure to MSP environments, Microsoft 365, Azure, and network security? We are looking for a Level 2 IT Support Engineer to join our growing team. In this role, you will support multiple clients across industries, ensuring their IT systems run smoothly, securely, and efficiently.
Job Description
- Deliver remote and onsite IT support for client systems, including servers, workstations (physical & virtual), networks, and cloud platforms.
- Diagnose and resolve escalated issues across hardware, software, email, and security applications.
- Monitor client environments proactively for performance, availability, and security threats using tools such as PRTG, Zabbix, and ITGlue.
- Manage accounts, access rights, and security policies in Active Directory, Azure AD/Entra ID, and Microsoft 365.
- Administer and troubleshoot networking equipment (Cisco, Dell switches, firewalls such as Fortigate, Sophos, Juniper).
- Respond to alerts from detected security incidents, remediate threats, and escalate as needed to senior engineers.
- Maintain accurate technical documentation, ticketing, and reporting through ConnectWise or similar systems.
- Collaborate with team members (L1, L2, L3 Engineers, and NOC staff) to ensure SLA targets are consistently achieved.
- Support data backup, recovery, and system patching activities to maintain system health and compliance.
Qualifications
- 4+ years of hands-on IT support experience, preferably in an MSP or NOC environment.
- Strong technical expertise in:
- Microsoft 365 & Azure Administration (Exchange, Entra ID, SharePoint, Conditional Access, Purview)
- Active Directory & Exchange (on-prem) account management
- Network troubleshooting & security (Cisco/Dell switches, Fortigate/Sophos/Juniper firewalls, VPNs)
- Monitoring tools (PRTG, Zabbix, Cacti, Ntop)
- Endpoint protection & backups (Cisco AMP, RMAN, file server backup/restore)
- Familiarity with ticketing systems (ConnectWise, ITGlue, or similar).
- Excellent problem-solving, troubleshooting, and communication skills.
- Willing to work night shift / flexible schedule to support offshore clients.
Perks from Day 1
Competitive salary + 13th month pay
Night differential, holiday pay
HMO with dependent, life & pet insurance
Performance reviews and learning opportunities
About IT By Design
We're a global IT services company offering 24/7 support, cloud solutions, and cybersecurity — with a people-first approach and a commitment to excellence.
Apply today or refer someone
ITJobs #ITSystemsEngineer #TechCareers #BGCJobs #NightShift #Office365 #ActiveDirectory#OnSiteRoles #Servicedesk #HelpdeskJob Type: Full-time
Pay: Php50, Php60,000.00 per month
Benefits:
- On-site parking
- Paid training
- Transportation service provided
Application Question(s):
- How much is your salary expectations?
Experience:
- Servicedesk: 2 years (Preferred)
Location:
- Taguig (Preferred)
Work Location: In person
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