L2 Service Desk Engineer

6 days ago

Taguig, National Capital Region, Philippines IT by Design Full time ₱630,000 - ₱840,000 per year

L2 Service Desk Engineer

Position Summary

The L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.

This position requires strong technical expertise, excellent problem-solving abilities, and effective communication skills. The ideal candidate is experienced in managing SMB network environments and consistently delivers exceptional end-user support.

Qualifications

  • Bachelor's degree or undergraduate with at least 5 years of IT experience
  • 4–5 years supporting US/EMEA/AUS clients
  • Experience working with international teams
  • Strong customer service and communication skills

Technical Requirements

*Proficient in:

  • Active Directory and Office 365 administration
  • Windows 10 troubleshooting and support
  • Windows Server (AD, DNS, DHCP, RDS, FNP)
  • Application support and root cause analysis
  • Basic Azure knowledge
  • Network fundamentals (Firewalls, Switches, ISPs)
  • Backup systems, VMware, and Hyper-V

*Experience with Incident and Trend Analysis

Behavioral Traits

  • Demonstrated commitment and longevity in previous roles
  • Strong team player with a positive, professional demeanor
  • Works well under pressure and meets tight deadlines

Our Culture

At IT By Design, you'll work in a collaborative and engaging environment that encourages growth and innovation. You'll be part of a passionate team that values hard work, learning, and making a meaningful impact—while having fun along the way. Join us and align your career with purpose.

Job Types: Full-time, Permanent

Pay: Php50, Php70,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Staff meals provided
  • Transportation service provided

Work Location: In person

  • Service Desk Engineer

    6 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $40,000 - $60,000 per year

    About the RoleThe Service Desk Engineer (L2) provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform...

  • IT Help Desk Analyst L1.5-L2

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱144,000 - ₱600,000 per year

    About Us:IT By Design is a global leader in providing IT solutions and services to Managed Service Providers (MSPs). With our people-first culture and focus on operational excellence, we support businesses in delivering reliable and high-quality IT support across the globe.Key Responsibilities:Provide Level 1 support via phone, email, and remote desktop...

  • Service Desk Specialist L2

    2 weeks ago

    Taguig, National Capital Region, Philippines BCS Technology Full time ₱480,000 - ₱720,000 per year

    Job Description:The Service Desk Specialist Level 2 is responsible for providing advanced technical support to end-users, resolving complex hardware and software issues, and escalating unresolved issues to Level 3 support. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer...

  • L2 Application Support Engineer

    6 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...

  • L2 IT Support Engineer

    11 hours ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,200,000 - ₱1,800,000 per year

    Position: L2 IT Support Engineer (MSP / Cloud Infrastructure)Location: Makati City | Hybrid / Night ShiftEmployment Type: Full-TimeAre you an experienced IT Support professional with strong exposure to MSP environments, Microsoft 365, Azure, and network security? We are looking for a Level 2 IT Support Engineer to join our growing team. In this role, you...

  • IT Service Desk L1 Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time ₱250,000 - ₱450,000 per year

    DescriptionDaily Activities:Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures including but are not limited to:Identify/Classify/Evaluate incident types, priority, and service interruptionsRecords incidents by symptom and resolutionPerform customer...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱900,000 - ₱1,200,000 per year

    The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

  • IT Service Desk

    11 hours ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱300,000 - ₱450,000 per year

    IT Service Desk | ITSD | Get as much as 45K | Start ASAP About the roleNezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be...

  • IT Service Desk

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...