L2 IT Support Engineer

15 hours ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱450,000 - ₱750,000 per year

Job title:
IT Support Engineer (Advanced System Administrator)

Company:
IT BY DESIGN (MSP)

Work Set-up:
100% Onsite (Taguig, BGC) | Night Shift

Join us as a
Level 2 IT Support Engineer
, where you'll provide advanced technical support to our MSP partners and their clients—ensuring seamless operations and exceptional service delivery.

What You'll Do:

  • Troubleshoot and resolve technical issues across servers, networks, devices, and software.
  • Monitor systems proactively to prevent downtime and maintain smooth operations.
  • Keep documentation updated and share knowledge with the team.
  • Communicate clearly with customers, providing timely updates and professional support.

Requirement: Experience & Skill

  • 2+ years of experience
    as an
    IT Support Engineer
    or
    similar technical support role
    .
  • Hands-on expertise in
    Active Directory, Microsoft 365
    ,
    Firewalls
    ,
    DNS, DHCP
    and
    Windows Server Administration
    .
  • Proficient in utilizing IT monitoring solutions and incident management systems to ensure system reliability.
  • Strong communication skills
    , able to explain technical issues clearly while presenting with confidence and a friendly, professional demeanor.
  • Willing to work onsite at Bonifacio Global City (BGC) on a night shift schedule

Benefits:

  • HMO coverage effective Day 1 of employment

o ₱150,000 Maximum Benefit Limit per illness

o Includes 1 free dependent

  • Pet Insurance
  • Life Insurance
  • Night Shift Differential – 10% for hours worked between 10:00 PM and 6:00 AM
  • Holiday Pay – 200% for Regular Holidays and 130% for Special Holidays
  • Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG
  • Annual Performance Review and Bonus
  • 13th Month Pay
  • Subsidized Meals & free coffee/snacks

About Us:

IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, services, security and Business Continuity services

  • L2 IT Support Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,200,000 - ₱1,800,000 per year

    Position: L2 IT Support Engineer (MSP / Cloud Infrastructure)Location: Makati City | Hybrid / Night ShiftEmployment Type: Full-TimeAre you an experienced IT Support professional with strong exposure to MSP environments, Microsoft 365, Azure, and network security? We are looking for a Level 2 IT Support Engineer to join our growing team. In this role, you...

  • L2 - L3 IT Support Engineer

    6 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    About the RoleIT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a...

  • L2 MSP Engineer

    4 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱720,000 - ₱960,000 per year

    L2 MSP EngineerLocation: Bonifacio Global City, Taguig, Metro ManilaWork Setup: Full-time, OnsiteCompany: IT By Design Philippines, Inc.About the RoleWe are seeking a skilled Level 2 MSP Engineer to join our dynamic team at IT By Design Philippines Inc. Based in Bonifacio Global City, you'll be part of a fast-paced Managed Service Provider (MSP) environment,...

  • IT Help Desk Analyst L1.5-L2

    3 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱144,000 - ₱600,000 per year

    About Us:IT By Design is a global leader in providing IT solutions and services to Managed Service Providers (MSPs). With our people-first culture and focus on operational excellence, we support businesses in delivering reliable and high-quality IT support across the globe.Key Responsibilities:Provide Level 1 support via phone, email, and remote desktop...

  • l2 sap abap analyst

    1 week ago

    Taguig, National Capital Region, Philippines Tap Growth ai Full time ₱300,000 - ₱600,000 per year

    We're Hiring: L2 SAP ABAP Analyst We are seeking a skilled and detail-oriented L2 SAP ABAP Analyst to join our dynamic team. The ideal candidate will possess expertise in ABAP programming and be able to troubleshoot and enhance existing applications, ensuring optimal performance and functionality. Location:Taguig, Philippines Work Mode:Work From Office...

  • Senior System Engineer

    3 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Department:Service DeliveryLocation:BGC, Philippines (Onsite)Work Schedule:Full-time | EST HoursAbout the RoleWe are looking for a Senior Service Desk Engineer (L2) to join our dynamic IT team. This role is ideal for someone with deep technical expertise in Active Directory (AD), Office 365 (O365), and DNS/DHCP management. You'll be responsible for...

  • L2 ServiceDesk

    4 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱5,400,000 - ₱7,200,000 per year

    We're Looking for several System Engineers BGC, Taguig | US Eastern Time | On-SiteWhat You'll Work OnTroubleshoot desktop, server, and network issuesAdminister Office 365 and Active DirectoryConfigure VPNs, DNS/DHCP, firewalls, and softwareCollaborate with internal teams and external partnersWhat You Bringminimum of 2 years in IT Support or Service Desk...

  • L3 IT Support Engineer

    3 days ago

    Taguig, National Capital Region, Philippines BCS Information Technology Corp. Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesProvide Level 3 technical support and resolve escalated tickets from the service desk and L2 support team.Manage and troubleshoot Azure Virtual Desktop (AVD) environments.Configure, provision, and maintain Azure and AWS cloud infrastructure.Oversee Windows Server and endpoint management, including patching and performance...

  • Cyber Incident Response L2 Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Ben Edictio Corporated Full time ₱720,000 - ₱1,260,000 per year

    This is Direct Hire Permanent to our clientSalary offer depends on your experiences and skills. They will assess you. The salary range on this post is not the actual budget of our client but our idea only. Client may still negotiate with you.Position: Incident Response AnalystWork Schedule: Shifting and any shift assigned : Shift (APAC: 6am to 3pm, EMEA: 2pm...

  • IT Service Desk L1.5

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱600,000 per year

    Now Hiring: System Engineer - IT Service Desk | IT By Design (MSP)Location: Metro Manila (100% Onsite | Full-Time)Are you ready to take the next big step in your IT career? At IT By Design, we're looking for passionate System Engineers who are ready to grow beyond Service Desk or Help Desk support — and make an impact in a global Managed Services Provider...