Telemarketing Officer
5 days ago
Job Summary
The Telemarketing Head will oversee and manage the company's telemarketing team, ensuring effective strategies and execution to drive sales growth and customer acquisition. This role requires strong leadership, excellent communication skills, and proven experience in leading high-performing sales teams within the telecom or related industry.
Key Responsibilities
- Develop, implement, and manage telemarketing strategies to achieve sales targets and KPIs.
- Lead, train, and motivate the telemarketing team to deliver excellent customer engagement and conversion.
- Oversee day-to-day operations of the telemarketing department, ensuring smooth workflows.
- Create sales scripts, campaigns, and performance monitoring tools to improve team efficiency.
- Track and analyze telemarketing results, preparing regular reports for management.
- Handle escalated customer concerns and ensure client satisfaction.
- Collaborate with Sales, Marketing, and Operations teams to align telemarketing efforts with overall business goals.
- Monitor industry trends and competitor activities to adjust strategies as needed.
- Foster a positive and high-performance team culture.
Qualifications
- Graduate of Business Management, Marketing, Communications, or related field.
- At least 5 years of experience in telemarketing/sales in the telecommunications industry, with 2–3 years in a supervisory or managerial role.
- Proven track record of achieving sales quotas and managing sales teams.
- Strong leadership, coaching, and motivational skills.
- Excellent communication, negotiation, and customer service skills.
- Analytical and results-driven, with experience in using CRM and reporting tools.
- Willing to be assigned in Parañaque office.
Core Competencies
- Leadership and team management
- Sales strategy and execution
- Customer engagement and retention
- Performance analysis and reporting
- Communication and negotiation skills
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
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