Client Service Specialist

23 hours ago

Baguio City, Cordillera, Philippines VA Masters Full time ₱104,000 - ₱130,878 per year

We're seeking a reliable and client-centered Client Service Specialist to serve as the primary point of contact for both clients and prospective leads. In this role, you'll manage inbound calls, respond to inquiries, process leads within our systems, and ensure every interaction reflects professionalism, empathy, and efficiency. The ideal candidate is tech-savvy, adaptable, and composed under pressure, with the flexibility to work in dynamic schedules.

Key Responsibilities
  • Manage inbound calls with professionalism, empathy, and confidence.
  • Follow structured scripts while accurately logging details in the CRM.
  • Schedule appointments and coordinate urgent or time-sensitive requests.
  • Adjust communication style to match the caller's tone, mood, and needs.
  • Demonstrate familiarity with geographic references and postcode systems to ensure authentic interactions.
  • Work closely with internal teams and escalate complex concerns when necessary.
  • Engage in ongoing training, coaching, and performance reviews.
Core Skills
  • Excellent spoken English with a clear, neutral, or light accent.
  • Strong communication and active listening skills.
  • Ability to remain calm, empathetic, and professional in sensitive scenarios.
  • High attention to detail and organizational skills.
  • Comfortable using CRMs, call handling systems, and team tools.
  • Dependable, punctual, and open to growth through feedback.
Preferred Qualifications
  • Prior experience in inbound support, customer service, or dispatch roles.
  • Familiarity with CRM and lead management systems.
  • Knowledge of UK and/or international postcode systems.
  • Ability to quickly adapt to new workflows and technologies.
  • Experience handling urgent or service-based client requests.
Technical Requirements
  • Reliable high-speed internet (minimum 25 Mbps).
  • Backup internet option (e.g., pocket Wi-Fi or secondary provider).
  • Backup power source (UPS or generator) for continuity.
  • Personal computer or laptop with quality noise-canceling headset.
  • Quiet, dedicated workspace free from distractions.
Why You'll Love Working With Us

This fully remote role allows you to make a direct impact on the client experience through professional, structured interactions. You'll work with clear scripts, no cold calling, and receive ongoing training to build your skills. Join a supportive team that values reliability, service quality, and client care—while growing your expertise in scheduling, customer engagement, and operational support.

  • Client Service Operations Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeClientServices Full time ₱300,000 - ₱500,000

    Talent Acquisition & Recruitment ExpertUnlock your potential with a dynamic career in talent acquisition and recruitment.About the Role We are seeking an experienced Client Services Coordinator to play a central role in managing client communications, compliance deadlines, and workflow tracking for Australian accounting firms.Key ResponsibilitiesManage...

  • Client Success Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeClientSuccess Full time ₱3,200,000 - ₱4,000,000

    Job Title: Client Success SpecialistThis role is responsible for ensuring clients achieve their desired outcomes while using our services.Main Responsibilities:New Customer Onboarding: Prepare the internal team for kick-off meetings, review client requirement lists, and manage clarification issues. Ensure all relevant data is prepared for kick-off and...

  • Client Acquisition Specialist Role

    2 days ago

    Baguio City, Cordillera, Philippines beBeeClient Full time $40,000 - $60,000

    Client Acquisition Specialist OpportunityWe are seeking a highly skilled and organized individual to join our team as a Client Acquisition Specialist. As the first point of contact for clients, you will be responsible for guiding them through the intake process, answering their questions, estimating insurance coverage, and scheduling appointments with the...

  • Client Services Officer

    1 week ago

    Baguio City, Cordillera, Philippines EMAPTA Full time ₱600,000 - ₱1,000,000 per year

    Your Financial Future, Expertly Engineered. Our client is a trusted name in financial services, specializing in home and investment loans, business and commercial finance, asset funding, and tailored financial strategies. With over $600 million in loans settled and more than 50 years of combined industry experience, they deliver expert guidance with a...

  • Client Service Professional

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerAdvocate Full time ₱2,400,000 - ₱4,200,000

    About the Role This is a Senior Customer Advocate role where you will be responsible for interacting with customers to address inquiries and resolve complaints regarding clients' products and services. In this position, you will collaborate with internal and external teams in handling customer needs to provide timely and professional service. Key...

  • Proactive Client Support Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeClient Full time ₱800 - ₱1,300

    Client Success Specialist Role OverviewThe Client Success Specialist role is a key position in our organization, responsible for providing proactive support to our enterprise-level clients. This role will work closely with our Enterprise Client Success Manager to ensure that all enterprise accounts receive consistent and high-quality attention.As a Client...

  • Customer Service Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000

    Role Summary:We are seeking a dedicated and proactive customer service specialist to be the primary point of contact between our clients and warehouse operations.This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time.Key Responsibilities:Serve as the main point of contact for assigned clients, responding to...

  • Customer Service Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job Opportunity:Customer Service SpecialistThis role involves interacting with customers through various communication channels. As a Customer Service Specialist, you will be responsible for providing support and resolving routine issues related to our products or services.Main Responsibilities:Ensure high-quality service delivery that meets contractual Key...

  • Financial Services Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAccounting Full time ₱21,000 - ₱25,000

    Job SummaryWe are seeking an Accounting Specialist to deliver high-quality accounting services and support our clients with financial reviews, account management, and timely full-service accounting.This role involves maintaining awareness of each client's needs and opportunities for profit growth and stewardship. The successful candidate will assist in...

  • Achieving Client Satisfaction

    2 days ago

    Baguio City, Cordillera, Philippines beBeeSuccess Full time ₱600,000 - ₱900,000

    We are seeking a highly skilled and dedicated professional to join our team as a Client Success Specialist. This role is ideal for an individual who is passionate about delivering exceptional customer service and building strong relationships with clients.Job OverviewThe primary responsibility of this role will be to ensure that clients receive outstanding...