Client Support Analyst

2 weeks ago


Baguio City, Cordillera, Philippines THOUGHTFOCUS Inc.,PH Full time ₱250,000 - ₱500,000 per year
Qualifications:
  • Bachelor's degree or equivalent work experience
  • 1+ year experience in customer service or technical support preferred
  • Strong written and verbal communication skills
  • Excellent troubleshooting and problem-solving abilities
  • Highly organized with strong time management skills
  • Tech-savvy with an aptitude for learning software systems
  • Customer-focused with a passion for support
  • Professional, empathetic, and responsive demeanor

Key Responsibilities:
  • Respond to client inquiries via phone, portal, and chat within service level agreements
  • Analyze and resolve software-related issues for property management clients
  • Document and manage issue resolution processes clearly and efficiently
  • Communicate effectively with clients to ensure satisfaction and clarity
  • Collaborate with internal teams to escalate and resolve complex issues
  • Maintain up-to-date knowledge of product features and updates
  • Deliver consistent, professional, and personalized customer experiences

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