
Full-Time Guest Service Associate
4 days ago
A growing US-based short-term rental (STR) company is seeking a dedicated Guest Service Associate to join their dynamic team. In this role, you will be the first point of contact for the guests, ensuring they receive outstanding support and a seamless experience from booking to check-out.
Key Responsibilities
- Assist guests promptly via email, chat, text, and phone.
- Resolve issues efficiently to ensure a positive stay.
- Manage reservations and communications on Airbnb, Guesty, and other OTAs.
- Support daily operations with administrative tasks.
Qualifications
- 2+ years of guest service experience in the STR industry.
- Proficient with Airbnb, Guesty, and OTA platforms.
- Excellent written and verbal English communication.
- Able to work independently with sound judgment.
Job Type: Full-time
Pay: Php40,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Once hired, can you start immediately?
Experience:
- Airbnb, Guesty, and other OTAs: 2 years (Required)
- short-term rental: 2 years (Required)
Work Location: Remote
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