Customer Service Associate – Travel

7 days ago

Work from Home, Philippines VAME LTD Full time ₱16,000 - ₱20,800 per year

We are seeking a dedicated Customer Service Associate to join our growing team. The ideal candidate is detail-oriented, proactive, and committed to delivering an exceptional customer experience in the travel and tours industry.

Key Skills & Qualifications

  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Customer-focused mindset with a commitment to top-quality service.
  • Ability to work independently as well as collaboratively in a fast-paced environment.

Main Responsibilities

  • Booking Management
  • Monitor incoming customer emails regarding next-day bookings, cancellations, changes, and upgrade requests.
  • Regularly check the company calendar to ensure all pending bookings are processed on time.
  • Manage bookings from Online Travel Agencies (OTAs) such as GetYourGuide (GYG), Viator, and Musement, ensuring accurate updates in our system.
  • Follow up with customers who did not complete the booking process to understand reasons for abandonment.
  • Contact customers with payment failures, assisting them in resolving technical payment issues.
  • Customer Engagement
  • Proactively reach out to customers after their tours to collect feedback and encourage reviews.
  • Handle inquiries through multiple channels (chat, phone, and email) with professionalism and care.
  • Provide timely responses to questions regarding tours, packages, and transfers.
  • Booking Updates & Upselling
  • Update customer bookings in internal systems (accommodation, transportation, and services).
  • Identify opportunities to upsell or add services to enhance customer bookings.

Job Type: Contract

Pay: Up to Php200.00 per hour

Work Location: Remote

  • Customer Service Support – Travel Account

    4 days ago

    Work from Home, Philippines One Luna Global Connections, Inc. Full time ₱240,000 - ₱300,000 per year

    Job SummaryWe are looking for a dedicated Customer Service Support Representative to handle the travel account of a valued client of One Luna Global Connections, Inc. The role involves assisting customers with inquiries, bookings, and concerns, ensuring a smooth and enjoyable experience for travelers. The ideal candidate has strong communication skills,...

  • Customer Service Representative

    2 days ago

    Work from Home, Philippines TTP Outsourcing Full time ₱480,000 - ₱600,000 per year

    Shift Schedule: 3:00pm - 11:00pm PH timeEmployment type: Full timeSummary of PositionWe are seeking a highly motivated and detail-oriented Customer Service Representative/Reservation Specialist to join our team. In this role, you will provide excellent support to our clients, helping them navigate our Business Travel Platform and ensuring their corporate...

  • Sales Associate

    2 days ago

    Work from Home, Philippines Koru Adventures and Travel Inc Full time ₱200,000 - ₱300,000 per year

    Manage and nurture inbound leads to conversion (from multiple channels: referrals, social media, website, ads, events)Conduct consultative sales calls with prospective clients to understand needs and recommend the right pathway.Maintain accurate client data and sales pipeline tracking in the CRM.Collaborate with Marketing to shape and execute outbound...

  • Travel Consultant

    4 days ago

    Work from Home, Philippines Leap Resourcing Full time ₱300,000 - ₱600,000 per year

    Duties and Responsibilities of the roleObjective of Role: Provide travel consulting services to Corporate Clients. This includes all travel-related requirements, which are to be carried out in a proficient manner and in accordance with Employer procedures and practices, Service Level Agreements (SLA), and client travel policies.1. Key Responsibilities:·...

  • Travel Consultant

    4 days ago

    Work from Home, Philippines Outdesk Full time ₱300,000 - ₱450,000 per year

    Job BriefWe are seeking an experienced and driven Travel Consultant to join our dynamic corporate travel team. This role is perfect for someone who thrives in a fast-paced environment, brings multi-skilled capabilities, and has demonstrated expertise in Amadeus and Tramada systems. The ideal candidate will deliver high-level service across the full booking...

  • Client Services Associate

    7 days ago

    Work from Home, Philippines Transpo Group Middle East Full time ₱286,400 per year

    Overview of the Role:As a Client Services Associate, your role is critical to the mission of connecting the clients with the best experts that fit their case needs. Our client prides itself on its ability to quickly understand its customers' requirements, present them with short- and long-term solutions, and deliver an incredible customer experience at each...

  • Customer Care Associate

    2 weeks ago

    Work from Home, Philippines PlanetArt Full time ₱672,000 per year

    Customer Care AssociateCompany and VisionPlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events. The...

  • Travel VA with Axus Experience

    2 days ago

    Work from Home, Philippines Outdesk Full time ₱480,000 - ₱720,000 per year

    Job BriefWe are seeking a proactive and detail-oriented Travel Virtual Assistant to support a boutique luxury travel company in providing seamless client experiences and efficient internal operations. This role will work closely with the Founder & Lead Travel Advisor, Client Operations Manager, and Senior Luxury Travel Advisor. You will manage systems,...

  • Travel Nurse Recruiter

    1 week ago

    Work from Home, Philippines People Avenue Full time ₱900,000 - ₱1,200,000 per year

    Job Title: US Travel Nurse RecruiterLocation: Remote (Philippines-based candidates only)Job Summary:We are looking for an experienced US Travel Nurse Recruiter to join our team. You will be responsible for sourcing, screening, and placing qualified travel nurses in healthcare facilities across the United States. The ideal candidate has a strong background in...

  • Customer Service Representative

    2 days ago

    Work from Home, Philippines Mckupler Inc Full time $70,000 - $120,000 per year

    At McKupler Inc., we're not just a joint venture; we're a powerhouse of innovation and excellence in the lubricant industry. Born from the collaboration between McLarens Lubricants Limited of Sri Lanka and Kupler Industries Inc. of the Philippines, we bring you globally acclaimed Mobil brand products. Our expertise spans from automotive to industrial and...