Senior Operations Supervisor

2 weeks ago

Clark Freeport Zone Pampanga, Philippines 2aba7f40-2305-43d0-95c1-a8132d8583c1 Full time ₱900,000 - ₱1,200,000 per year

Senior Operations Supervisor

Qualification

College graduate with significant work experience in contact center or customer service.

Job Description

Govern and oversee daily business operations of the outsource partner(UAS) level 1 support. Ensuring efficiency and aligning them with the CICT company's strategic goals. Key responsibilities include optimizing processes, managing contact center operations cost, developing strategies to boost productivity and providing the support needed and collaborate across departments to achieve performance targets. Manages internal escalations.

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