Virtual Medical Receptionist

6 days ago

Manila, National Capital Region, Philippines Central Offshoring Full time ₱360,000 - ₱480,000 per year

ABOUT US

We are a boutique business providing 
virtual medical reception and admin support
 to healthcare practices across Australia. Our clients include GPs, Specialists, Dentists, and Allied Health professionals.

Our role is to take care of 
calls, scheduling, patient records, referrals, and admin tasks
 so onsite staff can focus on patient care. We pride ourselves on delivering high-quality service while offering a collaborative and flexible remote work environment.

THE ROLE

  • Full-time, permanent (Work from Home)
  • Day Shift | Monday–Friday | 8-hour shift between 8:00AM – 6:00PM AEST
  • Salary: Php 35,000 – Php 40,000/month
  • Location: Remote (Philippines)

This is your chance to build a 
long-term career supporting Australian healthcare practices
 while enjoying a stable day-shift schedule and weekends off.

WHAT WE'RE LOOKING FOR

We need 
experienced Virtual Medical Receptionists
 with a strong background in the 
Australian healthcare system
 and 
at least 5 years in a BPO setting (preferably healthcare accounts).

You must have:

  • Minimum 
    5 years' BPO/customer service experience
     (healthcare account strongly preferred)
  • At least 2 years as a Medical Receptionist/Admin
  • Excellent English communication skills (written & spoken)
  • Confidence in handling 
    high-volume patient calls
  • Knowledge of EMR/practice management systems (such as Gentu, Clinic to Cloud, Xestro, Coreplus – advantage but not essential)
  • Familiarity with Medicare and Health Funds (preferred)
  • Strong multitasking and accuracy in admin work
  • Stable internet and a dedicated home office setup

 
Not suitable for fresh graduates or candidates without BPO/healthcare experience.

KEY RESPONSIBILITIES

  • Provide professional service to patients via phone and online channels
  • Manage appointments, reschedules, and reminders
  • Handle patient emails, referrals, and follow-ups
  • Support with theatre lists and surgical bookings
  • Maintain accurate medical records across systems
  • Collaborate with healthcare professionals and admin teams
  • Uphold strict compliance with privacy and industry standards

WHY JOIN US

 
Day shift, weekends off
 – enjoy work-life balance

 
Competitive salary + equipment provided

 
Supportive culture
 – respectful and collaborative environment

 
Training and ongoing support
 to help you succeed

 A chance to 
make a real impact
 in Australian healthcare

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