Virtual Medical Receptionist
4 days ago
ABOUT US
We are a boutique business providing virtual medical reception and admin support to healthcare practices across Australia. Our clients include GPs, Specialists, Dentists, and Allied Health professionals.
Our role is to take care of calls, scheduling, patient records, referrals, and admin tasks so onsite staff can focus on patient care. We pride ourselves on delivering high-quality service while offering a collaborative and flexible remote work environment.
THE ROLE
Full-time, permanent (Work from Home)
Day Shift | Monday–Friday | 8-hour shift between 8:00AM – 6:00PM AEST
Salary: Php 35,000 – Php 40,000/month
Location: Remote (Philippines)
This is your chance to build a long-term career supporting Australian healthcare practices while enjoying a stable day-shift schedule and weekends off.
WHAT WE'RE LOOKING FOR
We need experienced Virtual Medical Receptionists with a strong background in the Australian healthcare system and at least 5 years in a BPO setting (preferably healthcare accounts).
You must have:
Minimum 5 years' BPO/customer service experience (healthcare account strongly preferred)
At least 2 years as a Medical Receptionist/Admin
Excellent English communication skills (written & spoken)
Confidence in handling high-volume patient calls
Knowledge of EMR/practice management systems (such as Gentu, Clinic to Cloud, Xestro, Coreplus – advantage but not essential)
Familiarity with Medicare and Health Funds (preferred)
Strong multitasking and accuracy in admin work
Stable internet and a dedicated home office setup
Not suitable for fresh graduates or candidates without BPO/healthcare experience.
KEY RESPONSIBILITIES
Provide professional service to patients via phone and online channels
Manage appointments, reschedules, and reminders
Handle patient emails, referrals, and follow-ups
Support with theatre lists and surgical bookings
Maintain accurate medical records across systems
Collaborate with healthcare professionals and admin teams
Uphold strict compliance with privacy and industry standards
WHY JOIN US
Day shift, weekends off – enjoy work-life balance
Competitive salary + equipment provided
Supportive culture – respectful and collaborative environment
Training and ongoing support to help you succeed
A chance to make a real impact in Australian healthcare
How to Apply
Send us:
A cover letter explaining why you're the right fit
Your updated resume with at least two referees (PDF format)
If you have the experience, professionalism, and healthcare background we're looking for, we'd love to hear from you. Apply today and take the next step in your virtual career.
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