Microsoft Workplace Support Specialist

4 days ago

Work from Home, Philippines OpSource, Inc. Full time ₱25,000 - ₱50,000 per year

The Microsoft L1/L2 Workplace Support Specialist is the primary point of contact for end-users, providing first and second-tier technical support for a wide range of Microsoft products and services. You'll log incidents, troubleshoot issues, and manage user accounts and licenses to ensure high customer satisfaction.

Job Responsibilities:

  • Log, triage, and troubleshoot incidents for Microsoft products like Windows, Microsoft 365, AVD, Intune, and Defender.
  • Handle user account management (onboarding/offboarding) and licensing queries.
  • Escalate complex issues to the L2/L3 team.
  • Document support activities and contribute to the knowledge base.
  • Meet key performance goals for first-call resolution and ticket resolution rate.

Skills & Qualifications:

  • Experience in a Microsoft L1/L2 support role.
  • Strong understanding of the Microsoft 365 ecosystem.
  • Excellent communication and problem-solving skills.
  • Preferred: Microsoft 365 Certified: Fundamentals and Administrator Expert.

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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