Microsoft Workplace Support Specialist
4 days ago
The Microsoft L1/L2 Workplace Support Specialist is the primary point of contact for end-users, providing first and second-tier technical support for a wide range of Microsoft products and services. You'll log incidents, troubleshoot issues, and manage user accounts and licenses to ensure high customer satisfaction.
Job Responsibilities:
- Log, triage, and troubleshoot incidents for Microsoft products like Windows, Microsoft 365, AVD, Intune, and Defender.
- Handle user account management (onboarding/offboarding) and licensing queries.
- Escalate complex issues to the L2/L3 team.
- Document support activities and contribute to the knowledge base.
- Meet key performance goals for first-call resolution and ticket resolution rate.
Skills & Qualifications:
- Experience in a Microsoft L1/L2 support role.
- Strong understanding of the Microsoft 365 ecosystem.
- Excellent communication and problem-solving skills.
- Preferred: Microsoft 365 Certified: Fundamentals and Administrator Expert.
Job Type: Full-time
Benefits:
- Work from home
Work Location: Remote
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