Workplace Operations Engineer
4 days ago
The L2/L3 Workplace Operations Engineer is a senior technical role responsible for in-depth support and engineering for complex Microsoft workplace solutions. You'll resolve escalated incidents, implement complex changes, and provide proactive recommendations to optimize the use of Microsoft technologies.
Job Responsibilities:
- Serve as the escalation point for complex incidents across AVD, Entra ID, Windows Server, Intune, and Microsoft 365.
- Perform in-depth troubleshooting and root cause analysis.
- Proactively analyze the environment to identify and implement optimizations.
- Act as a licensing partner, providing guidance on procurement and cost savings.
- Contribute to innovation initiatives like AI-based incident routing.
- Meet key performance goals for resolution time and optimization implementation.
Skills & Qualifications:
- Extensive experience in a Microsoft solutions engineering or operations role.
- Deep expertise in the Microsoft technologies listed above.
- Strong analytical and critical thinking skills.
- Experience with scripting (e.g., PowerShell) is a plus.
- Preferred: A variety of Microsoft certifications, including Administrator Expert and Security, Compliance, and Identity Fundamentals.
Job Type: Full-time
Benefits:
- Work from home
Work Location: Remote
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