Workplace Operations Engineer

4 days ago

Work from Home, Philippines OpSource, Inc. Full time ₱900,000 - ₱1,200,000 per year

The L2/L3 Workplace Operations Engineer is a senior technical role responsible for in-depth support and engineering for complex Microsoft workplace solutions. You'll resolve escalated incidents, implement complex changes, and provide proactive recommendations to optimize the use of Microsoft technologies.

Job Responsibilities:

  • Serve as the escalation point for complex incidents across AVD, Entra ID, Windows Server, Intune, and Microsoft 365.
  • Perform in-depth troubleshooting and root cause analysis.
  • Proactively analyze the environment to identify and implement optimizations.
  • Act as a licensing partner, providing guidance on procurement and cost savings.
  • Contribute to innovation initiatives like AI-based incident routing.
  • Meet key performance goals for resolution time and optimization implementation.

Skills & Qualifications:

  • Extensive experience in a Microsoft solutions engineering or operations role.
  • Deep expertise in the Microsoft technologies listed above.
  • Strong analytical and critical thinking skills.
  • Experience with scripting (e.g., PowerShell) is a plus.
  • Preferred: A variety of Microsoft certifications, including Administrator Expert and Security, Compliance, and Identity Fundamentals.

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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