
L2 Microsoft Solutions Engineer
4 days ago
Job Summary: As an L2 Microsoft Solutions Engineer, you'll be a senior support professional responsible for advanced troubleshooting and resolving complex technical issues. You'll act as a subject matter expert, implementing advanced solutions, providing proactive recommendations, and guiding clients on a variety of Microsoft technologies.
Job Responsibilities:
- Serve as an escalation point for in-depth issues across AVD, Dynamics CRM, Windows Server, Intune, and Microsoft 365.
- Implement complex changes and configurations to resolve escalated problems.
- Provide expert guidance on Microsoft 365 licensing, procurement, and optimization.
- Offer proactive recommendations to clients to help them get the most value from their Microsoft services.
- Adhere to strict Service Level Agreements (SLAs) for all high-priority incidents.
Skills & Certifications:
- Microsoft 365 Certified: Administrator Expert
- Proven expertise in at least two key Microsoft areas (e.g., AVD, Windows Server, Intune).
- Strong analytical and problem-solving abilities.
- Excellent communication skills for explaining complex technical issues.
Job Type: Full-time
Benefits:
- Work from home
Work Location: Remote
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